Contact and Dispatch Coordinator

2 months ago


Wellington City, New Zealand New Zealand Government Full time

The opportunity
As our new Contact and Dispatch Coordinator you will use your outstanding customer service and organisational skills to ensure a seamless experience across both our customer contact and dispatch functions.
This is a fast-paced role offering development and variety where you'll:

- triage and dispatch service requests to councils and crews
- provide timely and accurate information for customers on the status of their requests.

About you
Coming from a fast-paced, customer-focused environment, you'll know a role like this requires excellent time management and communication skills. Each day will bring a new challenge and a varied range of customer queries, so your resilience and ability to bounce back from challenging situations is essential.

**You will also bring**:

- demonstrated contact centre/call centre experience working within SLA's/KPI's
- experience in the dispatch, triaging/scheduling of work is strongly preferred
- competency to navigate technology and a range of systems at pace
- excellent written and verbal communication skills to engage through a range of channels
- a positive, can-do attitude.

You'll have the opportunity to grow your skills in a high-energy, fun and supportive team who are just as passionate about supporting each other as we are our customers.

**Benefits**:

- Flexible working arrangements including two days working from home
- Comprehensive wellbeing programme
- Formal and informal professional development opportunities
- Five weeks annual leave upon completion of two years service
- One day per year to do water related volunteer work

Join us as we embark on a transformative journey in the water sector. We are seeking individuals to be part of this change and help shape the future of the water services in the wider Wellington region. Your expertise will play a vital role in ensuring the delivery of sustainable water services to our communities.
About us
Wellington Water is the Wellington region's professional water services provider. We are 100 per cent council owned and funded by Wellington City, Hutt City, Porirua City, and Upper Hutt City councils, Greater Wellington Regional Council and South Wairarapa District Council. 
Our councils own the water infrastructure in the region, and they task us to manage the infrastructure and deliver water services to their communities. 
Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We do this on behalf of our council owners.
The value of water (a precious taonga) sits at our organisational heart. Every day our people come to work and strive to deliver services and manage infrastructure in a way that provides the best outcomes for our communities and our environment. 
Applications close on Wednesday, 16 August.
How to apply

Applicants will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand.


  • Dispatch Coordinator

    2 months ago


    Auckland City, New Zealand Waste Management Full time

    Opportunity for a Dispatch Coordinator to join the newly created operational team - Central location - bus/train commute possible - Location: Penrose, Auckland **About the role** The Despatch Coordinator is the key interface between customer services, the operational team and drivers. This important role coordinates and supports the day-to-day activities...

  • Senior Dispatcher

    2 months ago


    Auckland City, New Zealand AA New Zealand Full time

    We have an exciting opportunity as permanent Senior Dispatcher in our team in Penrose. These full-time, rotational roles are an excellent opportunity for someone who is passionate to further develop their career with the AA! The purpose of this role is to lead an effective shift on a daily basis ensuring service levels and workflows are met and maintained...

  • Dispatcher

    2 months ago


    Auckland City, New Zealand North Power NZ Full time

    **The Role**: This is a fixed-term, full time role, you will be responsible for coordinating and dispatching faults staff to various locations for maintenance and repair work. You will play a critical role in ensuring the efficient and timely response to customer requests and the smooth operation of our faultpersons team. You will also: - Receive and...

  • Dispatcher

    2 months ago


    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** Auckland Council’s Regulatory Dispatch team is seeking a dedicated Dispatcher to join our dynamic workforce. In this pivotal role, you will serve as the primary point of contact for managing customer service requests, complaints and regulatory compliance enquiries. Your responsibilities will include managing service...

  • Dispatcher

    2 months ago


    Auckland City, New Zealand Alignz Recruitment Full time

    **POSITION : DISPATCHER** **LOCATION : EAST TAMAKI, AUCKALND** **HOURLY RATE: Negotiable** **About the business** Our client is New Zealand’s leading provider of steel solutions and a proud New Zealand company with over 60 years of trading history in this country. With a national network of branches and distribution centers'. Company engages in markets...

  • Transport Dispatcher

    2 months ago


    Mount Wellington, New Zealand BHRS Enterprizes Private Limited Full time

    We are currently seeking an experienced Transport Dispatcher/Scheduler to join our team. As part of a close-knit unit of two, you will play a vital role in ensuring the smooth operation of this business. Your primary responsibilities will include planning and coordinating deliveries of specialised products to clients across Auckland, fostering strong...


  • Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Dispatch Service Coordinator - Part time**: - **Reference**: 33596 - **Posted on**: 24 Jun 2024 - **Closes on**: 12 Jul 2024 16:13 - **Locations**: Auckland - Central - **Job level**: Entry (0 - 2 years) - **Work type**: Part-time - **Additional info**: **What You'll Be Doing | Mō te Tūranga** As a part of our 2022 CRM Contact Centre award-winning...

  • Dispatcher

    2 months ago


    Manukau City, New Zealand The Roofing Store Full time

    **Where Precision Meets Production, drive efficiency in the roofing manufacturing** - Seeking an organized, energetic individual - Physical fitness is required to thrive in a fast-paced environment. - Offering overtime rates, Medical & Insurance benefits, ASAP start. This position bridges the gap between our manufacturing team and valued customers, ensuring...

  • Orderly Coordinator

    2 months ago


    Auckland City, New Zealand Auckland District Health Board Full time

    **Te whiwhinga mahi | The Opportunity** We are looking for a Coordinator - Dispatcher to join the team within the 24 Hour Centre. You will be responsible for the co-ordination and effective day-to-day operation of the transit services within the Orderly service across Te Toka Tumai. You will maintain dispatch standards and processes, which ensure that...


  • Manukau City, New Zealand OneStaff Full time

    **CUSTOMER SERVICE DISPATCHER - WIRI, AUCKLAND** The Customer Service Dispatcher plays a critical role in ensuring the efficient coordination of service requests and providing exceptional customer support. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The Customer Service...

  • Dispatch Manager

    2 months ago


    Auckland City, New Zealand Mushroom Holdings 2015 Ltd Full time

    We are seeking for a highly organized Dispatch Manager to oversee the efficient and timely delivery of food products to our customers. **Key Responsibilities**: - Manage a team of dispatchers, providing guidance, training, and support to ensure excellent performance - Coordinate logistics, including route planning, scheduling, and vehicle allocation -...

  • Orderly Coordinator

    2 months ago


    Auckland City, New Zealand Te Whatu Ora - Health New Zealand Te Toka Tumai Auckland Full time

    **Are you committed to working to improve our patient’s experience?**: - **Do you have experience within a Healthcare environment?**: - **Are you looking for a role with responsibility?** **Te whiwhinga mahi | The Opportunity** We are looking for a Coordinator - Dispatcher to join the team within the 24 Hour Centre. You will be responsible for the...

  • Orderly Coordinator

    2 months ago


    Auckland City, New Zealand New Zealand Government Full time

    Are you committed to working to improve our patient's experience? - Do you have experience within a Healthcare environment? - Are you looking for a role with responsibility? Te whiwhinga mahi | The Opportunity We are looking for a Coordinator - Dispatcher to join the team within the 24 Hour Centre. You will be responsible for the co-ordination and effective...

  • Dispatch Assistant

    3 months ago


    Auckland City, New Zealand Scitex Recruitment Full time

    Be part of a company that's been in the industry for over 50 years. - Early morning shift perfect Monday - Friday. - Sole charge role with all training provided. Do you have any GMP production experience working in a strict hygiene environment? Do you want to work with a New Zealand owned and operated business in East Auckland which has been providing a...

  • Dispatch Supervisor

    1 week ago


    Auckland City, New Zealand The Produce Company Full time

    To organize and oversee the despatch processes for The Produce Company's despatch division to ensure deliveries are coordinated effectively. SPECIFIC DUTIES & RESPONSIBILITIES  Ensure despatch systems and plans are all organized formaximum efficiency.  Resolve any issues which may result from the deliveriesand develop plans to ensure they...


  • Manukau City, New Zealand Brandspec Group Limited Full time

    Brandspec is looking for a Dispatch Team Leader for its warehouse in Auckland, Wiri. The successful candidate must have all the usual opational/dispatch attributes, as well as leadership qualities.  What we are offering -Full time (min $32h/week), permanent job -Monday to Friday -$27/h to $30/h depending on experience What you must have -Work...


  • Auckland City, New Zealand Downer Group Full time

    **Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here** Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer: - Free access to Marram health care benefits and discounted holiday homes - Internal promotion encouraged, training and development on...

  • Dispatcher/ Admin

    3 months ago


    Wellington City, New Zealand OneStaff Full time

    **What we will offer you**: - Professional development opportunities - The Hours will be between Monday - Friday - Ongoing work **Duties include**: - Ensure route audits are conducted to manage even work distribution - Coordinate with drivers to ensure all customers are serviced when required - Liaise and co-operate with colleagues and staff from other...

  • Dispatch Coordinator

    2 months ago


    Auckland City, New Zealand Waste Management Full time

    Opportunity for a Despatch Coordinator to join the operational team - Head office is a state-of-the-art building, with free onsite car parking and onsite café - Location: East Tamaki, Auckland **About the role** This is a key role within the operational team providing excellence in customer services for Waste Management’s customer-base, by answering...

  • Night Dispatch Loader

    2 months ago


    Manukau City, New Zealand Service Foods Full time

    Service Foods is New Zealand’s largest privately family-owned and operated food service distribution business. The company has grown from humble beginnings in Christchurch to now operate over 200 refrigerated trucks, 16 distribution centres covering over 20 acres spread throughout the country, servicing 10,000+ clients supported by over 800 team members....