Work Management Manager

6 months ago


Auckland City, New Zealand Downer Group Full time

**Te** **kōwhiringa | The Opportunity**

Downer is a significant player in the telecommunications industry within New Zealand. We are growing our business through delivering consistent service, excellence and results and through developing inspirational leadership with our people and customers.

Due to an internal promotion, our Work Management Centre (WMC) is looking for a high performing Team Manager to join our team in Auckland. The purpose of this senior leadership role is to provide effective leadership to a team of WMC employees, ensuring we have a highly motivated and productive team who consistently deliver against our customer commitments.

Key objectives for this role include.
- Nurturing and developing a team culture of excellence, engagement, collaboration and a zero-harm tolerance
- Optimising overall workforce productivity, fit-for-purpose technical capability and competency of staff
- Providing customers with excellent quality service
- Accountability to achieve all KPI, SLA and OLA targets in line with our business objectives
- Identifying, defining, and implementing continuous improvement activities to enhance procedures, process policy and standards
- Develop and manage the financial cost to deliver WMC services within budget.

About our Work Management Centre_:_

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. It is a complex and technical inbound dispatch environment where we ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across networks.

**Nga pūkenga matua | Important Skills**

We are looking for someone with the following experience & skills:

- Tertiary qualification and /or at least three years’ demonstrable experience in the telecommunications industry
- At least three years' proven experience in a management/ leadership position, ideally in a customer service, call centre environment
- An understanding ad ideally experience in the specific work undertaken in the WMC; our centralised hub for communications with our customers to our field staff
- Business planning and implementation
- Fantastic relationship building and management skills with both external clients, and internal team members, business partners & management
- Resilience and adaptable with the ability to manage change, conflict and resolve problems.

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:

- Free access to Marram health care benefits and discounted holiday homes
- Travel discounts available + many other amazing staff benefits
- Progression and development programs on offer including our inspiring leader’s programme for top performers.

Have a look at our other great benefits here Or copy and paste the following link into your browser: people.downergroup.co.nz/downer-benefits/

**Ko wai mātou | Our Organisation**

Want to know more about what it is like to work at Downer? Then head to our People Site here Or copy and paste the following link into your browser: people.downergroup.co.nz/join-our-utilities-team/

**Me pēhea ki te tono | How to apply**

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.


  • Duty Manager

    4 weeks ago


    Auckland, New Zealand Duty Manager Full time

    The Flying Moa is a New Zealand kind of pub that feels like home. Put your feet up to a bite and a beverage, and soak up the undeniably Kiwi atmosphere in your Mt Wellington local.The Flying Moa is on the hunt for a superstar Duty Manager; it's a fast-paced gig with plenty of responsibility, so ideally, you'll need a current Duty Manager's License and past...

  • Duty Manager

    1 month ago


    Auckland, New Zealand Duty Manager Full time

    The Flying Moa is a New Zealand kind of pub that feels like home. Put your feet up to a bite and a beverage, and soak up the undeniably Kiwi atmosphere in your Mt Wellington local.The Flying Moa is on the hunt for a superstar Duty Manager; it's a fast-paced gig with plenty of responsibility, so ideally, you'll need a current Duty Manager's License and past...


  • Auckland, New Zealand Business Development Manager Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the...


  • Auckland, New Zealand Business Development Manager Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the...


  • Auckland, New Zealand Business Development Manager Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the...

  • Operations Manager

    6 months ago


    Auckland City, New Zealand Waste Management Full time

    **About Us** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We have an excellent opportunity for an experienced professional to lead...

  • Contracts Manager

    6 months ago


    Auckland City, New Zealand Waste Management Full time

    Are you an accomplished and collaborative professional with expertise in staff management and stakeholder engagement? Waste Management is searching for a skilled Municipal Contracts Manager to join our team, where you'll play a vital role in ensuring the seamless delivery of waste collection services and maintaining strong partnerships with our contract...

  • Strategy Manager

    6 months ago


    Auckland City, New Zealand Waste Management Full time

    Are you passionate about driving change and growth in the waste management industry while championing environmental sustainability? We're seeking a dynamic Strategy Manager to lead our organisation into a new era of innovation and strategic excellence. **About Us** We are dedicated to revolutionising waste and recycling practices in New Zealand. Our...

  • Product Manager

    5 months ago


    Auckland City, New Zealand Waste Management Full time

    **Company Description** We are New Zealand’s leading materials recovery, recycling, and waste management provider. We are leaders in waste-to-energy and have the largest commercial electric fleet in New Zealand, all powered by electricity from waste. Our team are passionate environmentalists, committed to powering the circular economy for future...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** WM New Zealand is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **Job Description** About the role** We are on the lookout for an Municipal...


  • Auckland City, New Zealand Waste Management Full time

    Are you a dynamic and results-driven professional with experience in operations management and customer service? Waste Management is seeking a dedicated and proactive Commercial Collections Manager to lead our operational teams and ensure the delivery of exceptional service to our valued customers. As a key member of our team, you'll play a pivotal role in...


  • Auckland City, New Zealand Downer Group Full time

    **Te kōwhiringa | The Opportunity** If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! You will be working in a complex and technical inbound dispatch environment supporting our facility management services...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** WM New Zealand is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We are looking for a Municipal Contracts Manager to Drive Excellence! Are...


  • Auckland City, New Zealand Waste Management Full time

    Waste Management Seeks Operations Contracts Manager to Drive Excellence! Are you a seasoned professional, adept at steering operational brilliance and fostering robust partnerships? Join Waste Management as our Operations Contracts Manager, where collaboration and operational finesse define our success! **About you** We are seeking an exceptional...


  • Auckland City, New Zealand Spotless Full time

    Auckland, New Zealand Maximum Term - Full Time Maximum Term - Part Time Add to favourites Favourite View favourites Te kōwhiringa | The Opportunity If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! You will be working in a...


  • Auckland City, New Zealand Hind Management Full time

    **_About the Role_** We are seeking a highly motivated, talented and creative Brand Marketing Manager to join our team at Hind Management. As the Brand Marketing Manager, you will be responsible for developing and managing our brands, their execution and implementation through marketing strategies and activity that promote our brands and drive awareness,...


  • Auckland City, New Zealand Waste Management Full time

    **Company Description** At WM New Zealand, we are the largest composter, the largest waste-to-energy provider and have the largest commercial electric fleet in New Zealand, all powered by electricity from waste. As a team, we are constantly looking for new and innovative ways to redirect, neutralise and use waste. **Job Description** About the Role** An...


  • Auckland City, New Zealand LET'S WORK IN NZ LTD Full time

    **About Us**: We are the head of a vertically integrated apparel manufacturing company that provides a complete and bespoke solution for each unique client relationship, with an emphasis on quality, delivery, service, and price. As a vertically integrated designer, manufacturer, distributor, and retailer, we can move mountains to guarantee the quality of our...


  • Auckland City, New Zealand Hind Management Full time

    **_About the role / Mō te tūranga mahi_** We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets keeping our company competitive and innovative. You will be responsible for maximizing our sales and revenue potential across your market segment with a focus on relationship building and...

  • Night Duty Manager

    5 months ago


    Auckland City, New Zealand Hind Management Full time

    **About The Role - Te mahi** We are looking for an enthusiastic Duty Manager who knows how to get the best out of their team and leads from the front by setting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career. At Sudima Hotels, we ensure our guests make the most of...