Spa Manager
1 week ago
We are a hotel based in Auckland. To enhance our team, we are now looking for 1 Spa Manager to join our team. We are expecting someone who has a passion, attention to details, ability to multi tasks and be a proactive member of the team.
Skills and experience needed:
- Have a Level 5 Diploma in management or above, OR;
- Have at least 2 years’ work experience in the same industry or in a similar role
**Tasks & responsibilities**
- Set target, conduct budgeting, and determine service range, price, and standard operating procedures for the spa operation
- Develop and implement spa service offerings, promotions, and packages to drive revenue growth
- Assign work, lead and motivate a team of skilled spa therapists and technicians
- Maintain and manage attendance records and staff rosters
- Oversee staff performance and conduct performance reviews
- Recruit and train new staff members when required
- Monitor and maintain high standards of cleanliness, hygiene, and safety throughout the spa
- Manage inventory, ordering, and the procurement of spa products and equipment
- Regularly evaluate service quality and customer satisfaction, making improvements where necessary.
- Address client needs and resolve any issues promptly to ensure a positive guest experience
- Provide exceptional customer service and address any guest questions, concerns or
- feedbacks regarding spa, massage, sauna services and products
- Regularly evaluate service quality and customer satisfaction, making improvements where necessary.
- Ensure compliance with all relevant health, safety, and regulatory requirements
- Collaborate with the hotel management team to align spa operations with the overall business strategy
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