Field Service Operations Manager

5 months ago

Hamilton, New Zealand Brandt Tractor Full time

**ARE YOU LOOKING FOR THAT NEXT STEP IN YOUR CAREER?**

**About the Company**:
As a business we are in an exciting growth phase and due to internal promotion, we are looking **Field Services Operations Manager **to join product support team.

**_ About us?_**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support with dealerships across Australia, New Zealand and Canada. Brandts mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands such as John Deere.

At Brandt we believe great companies are built by great people - and for them. We strive to design a better way to work with employees to help them maximize productivity and achieve their potential. **It starts right here with people like you.**

**_About the role_**:
As the Field Service Operations Manager, you will be responsible for improving financial performance efficiency of the Brandt service departments.

Ideally this would suit someone located in the Waikato Region.

**Duties and Responsibilities**:

- Collaborate with the Service Managers to establish objectives and plans to improve service department performance in sales, margins, expenses and profits.
- Develop plans for improved performance of the Service department.
- Assisting Service Managers in implementing plans
- Following up to ensure success.
- Auditing to ensure compliance with company policies and procedures.
- Utilize 5S and Lean principles and practices in assisting service departments optimize their processes and work.
- Ensure dealer audit criteria and metrics are met, including those for customer satisfaction.
- Work with each service manager to identify areas for improvement and establish objectives in:

- Technician efficiency
- Billing efficiency.
- Work in Progress (WIP); and
- Certified technician on diagnostic warranty repairs

**_About you:_**
- Previous experience in heavy equipment service
- Previous experience as a Service Manager for a heavy equipment dealer
- High level of customer focus
- Ability to develop business plans associated with superior customer service to customers.
- Clear understanding of how to audit compliance with company policies and procedures.
- Ability to lead branch service managers in the benefits of following a business plan.
- Educational Requirements

**I**f you're motivated by success for yourself and your team, you belong with Brandt.

**_What we offer:_**

At Brandt, our goal is to build a strong team of unique talents and perspectives and we welcome your ideas on how to make us even better.
- Competitive Remuneration Package
- Exciting Leadership Opportunity
- Great working environment
- Advancement Opportunities within the Organization as we grow.
- Ongoing Training & Development
- Be a key part of the continuous growth of our company.

**IF YOU ARE READY TO GROW YOUR CAREER WITH BRANDT, APPLY NOW

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