Contract Services Manager

6 days ago


Auckland City, New Zealand AA New Zealand Full time

The AA is one of New Zealand's most enduring brands and has become a permanent feature of our cultural landscape with more than 115 years of history.

Roadservice is our best known service with a goal of being Number One. This means providing the fastest, friendliest, most efficient and highest quality roadside assistance.

The structure of Roadside Solutions Team is changing to enable us to position the business to take advantage of growth opportunities and deliver great customer outcomes. The new structure has created some fantastic opportunities that demand fresh thinking and new approaches.

The Contract Services Manager will deliver leading roadside service through the development of a leading Contractor Value Proposition, pricing strategy and leading commercial negotiations.

**Key Responsibilities**
- Develop and maintain a leading contractor value proposition leveraging the scale of the AA
- Set the national contractor pricing and performance strategy to ensure high levels of member service and financial success
- Document and maintain policies, processes, standards and supporting material for contractors and ensure contractors are made aware of any changes working with the Area Managers
- Audit rates against agreed contract rate schedules and report on market trends
- Build, maintain and grow positive working relationships with Contractors
- Working with the Area Managers to Identify and engage alternative provider options by testing the market in identified areas for improved capability and/or costs
- Work with Area Managers to consult with stakeholders to determine business needs to deliver best practice service capability and efficiencies for the benefit of AA members and business clients
- Report monthly progress against business plan projects and initiatives

**Technical & Functional Competencies**
- Experience in contract negotiation
- Experience in industry cost benchmarking & trend analysis
- Experience in introducing change and continuous improvement effectively
- Experience in implementing a strong performance management and customer service culture
- 5 years' experience in a 3rd party contractor management role

The AA is much more than its Roadservice roots. We offer vehicle testing services, WoF's, vehicle repairs and service, driver licensing, driver education, tourism, insurances, advocacy, advice and many Member benefits that include fuel discounts, free professional eye checks, free driving lessons and free maps.

We exist to provide excellent service, guidance and value to our 1.8 million Members - this is the heart of the AA and defines everything we do.

With almost 1000 employees as well as different contracting opportunities this means there are a variety of careers available through the AA.

If this sounds like you, APPLY today

LI-AK1


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