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Metering Deployment Administrator

3 months ago

Wellington City, New Zealand Vector NZ Full time

Metering Deployment Administrator
- Full-time
- Engagement type: Permanent - Employee
- Department: Australia Operations

**About the role**

Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and distributors in New Zealand and Australia.

We have an exciting opportunity for a Metering Deployment Administrator to join our enthusiastic and supportive team. In this role you will help to solve scheduling and dispatch assignments for our customers.

Key responsibilities include:

- Managing inbound and outbound customer calls regarding schedule dates and appointments, and to ensure access for and coordinating successful field visits
- Efficiently planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers’ SLAs, regulatory requirements and internal KPIs
- Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters
- Managing inbound and outbound customer calls regarding schedule dates and appointments, and to ensure access for and coordinating successful field visits
- Identifying opportunities for continuous improvement and supporting their implementation.

**Who we are looking for**

To be successful in this role, you will be an enthusiastic team player ideally with previous customer service experience in a call center environment. You’ll be adept at communicating effectively with both internal and external customers, and will also bring the following:

- Ability to build strong customer relationships
- Sound computer skills
- Quick and interested learner
- Strong problem-solving skills, with the ability to think outside the square
- Time management, attention to detail and ability to multitask

**About us**

Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company, with strong foundations and ambitious goals.

It’s a great time to join the highly dynamic energy sector, with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide.

Bluecurrent’s team is made up of people with diverse skills, values, backgrounds and experiences.

We respect people’s differences, including gender, ethnicity, disability, age, sexual orientation, race and religion.

Our values reflect how we do things together and for our customers.

They are:

- Collaborate - we are a tight knit group that works best when we work together.
- Innovate - we are stepping up to solve challenges in new ways.
- Deliver - what we say we do. It’s what we’ve always done and always will do.

**Additional information**

As we continue to grow there are many future career pathways for our people.

We offer:

- Opportunities for career progression
- A fun and collaborative environment
- Hybrid working
- Health and wellbeing support
- Subsidised life and income protection insurance
- An annual wellbeing grant
- Study support

Applications close 7 July 2024