Metering Deployment Administrator

4 months ago

Wellington City, New Zealand Vector NZ Full time

Metering Deployment Administrator
- Full-time
- Engagement type: Permanent - Employee
- Department: New Zealand Operations

**About Us**
If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots and we want you to join us and be part of this exciting transformation that is having an impact on our society, our environment and our future.

We created the advanced metering and manage over two million advanced electricity and gas meters across NZ and Australia providing data services to our customers. This near ‘real-time’ delivery of big data is enabling new and innovative retail products that give customers large and small the ability to make smarter decisions.

Like every business in the Vector group, our focus is on making it safe and easy for customers to operate, ongoing innovation, helping businesses succeed and enabling decarbonisation. Vector Metering is at the heart of this.

**About the role**

We have an exciting opportunity for a Metering Deployment Administrator to join our enthusiastic and supportive team. In this role you will help to solve scheduling and dispatch assignments for our customers.

Key responsibilities include:

- Efficiently planning, scheduling and dispatching work to the electrical field metering technicians according to their availability and skillset/accreditation, ensuring work is performed according to customers’ SLAs, regulatory requirements and internal KPIs
- Efficiently and effectively resolving jobs in jeopardy of not being fulfilled on the scheduled day, liaising with field technicians, onsite representatives and other parties as required to coordinate a satisfactory time to complete the installation or repair of smart meters
- Managing inbound and outbound customer calls regarding schedule dates and appointments, and to ensure access for and coordinating successful field visits
- Identifying opportunities for continuous improvement and supporting their implementation.

**Who we are looking for**

To be successful in this role, you will be an enthusiastic team player with previous customer service experience. You’ll be adept at communicating effectively with both internal and external customers, and will also bring the following:

- Ability to build strong customer relationships
- Sound computer skills
- Quick and interested learner
- Strong problem-solving skills, with the ability to think outside the square
- Time management, attention to detail and ability to multitask

**What we can offer you**
We love working together to create a new energy future. If you want to be part of an organisation with a real and tangible purpose, Vector could be the place for you.
We offer:

- A fun, flexible and stimulating work environment, full of interesting work being done by smart and innovative people
- Flexibility, including the choice of working from home a couple of days a week, and flexible start and finish times so you can balance work and life
- Health and wellbeing support
- Great benefits that reflect the importance of family.

Vector engages a workforce made up of people and teams with diverse skills, values, backgrounds and experiences. We respect and value people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion. We are proud of what we have achieved so far, why wouldn’t you want to work here
- First corporate Living Wage Accredited employer
- First Accessibility Tick employer
- Rainbow Tick accredited
- Winner of three gongs at the 2019 Diversity Awards NZ, including the Supreme Award in 2019 and 2020.

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