Senior Manager, Research Services Improvement

3 weeks ago

Auckland City, New Zealand University of Auckland Full time

**Company Description** Waipapa Taumata Rau** **| The University of Auckland**

The University of Auckland is the top-ranked university in Aotearoa New Zealand with over 6,000 staff and 46,000 students across five campuses. Our purpose is to create globally transformative impacts through our distinctive strengths in worldleading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific. Our collective vision is to be internationally recognised for our unique contribution to fair, ethical and sustainable societies.
**Job Description** Te Whiwhinga mahi | The opportunity**

We are looking for a Senior Manager, Research Services Improvement to design and deliver service effectiveness and efficiency initiatives in partnership with the University research community. Driven by the University’s Taumata Teitei research & innovation strategic priorities, you will significantly contribute to embedding and activating a research ecosystem characterised by collaboration, agility, simplicity, engagement and empowerment, underpinned by the Te Ao Māori principles of manaakitanga, whanaungatanga and kaitiakitanga. Engagement and relationship management will be core components of the role, which will act as a key point of escalation and interaction and as a conduit for faculty and Large Scale Research Institute (LSRI) research services teams. The role will advocate for the research services teams, providing a connection into other portfolio areas within central University teams to enable improved service delivery. You will provide practice leadership in research delivery, spanning post-award research services, research centre operations, and specialist research project management for complex, multi-partner programmes. It will oversee the successful delivery of the Special Interest Group improvement programmes as a critical mechanism for implementing ongoing improvements and operational effectiveness across the Research Management & Administration (RMA) function, including identifying, monitoring and reporting on operational performance indicators to institute accountability at all levels of the organisation.

This is a full-time, 37.5 hours per week, on a permanent contract. The salary range for this role is $111,000 - $135,800 per annum, depending on experience and qualifications.

For more detailed information on the role accountabilities and requirements, please review this position description.

**He kōrero mōu | About you**
- A tertiary qualification (postgraduate qualification preferred)
- At least 6 - 8 years of experience working in complex organisations in roles that involve developing and implementing: capability, function or service improvement plans and roadmaps; service delivery models and associated service standards, service level agreements and/or key performance indicators; multi-level operational performance reporting.
- Very strong interpersonal and relationship building skills.
- Experience in research management and administration is preferred.

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online by the closing date of 14/05/2024 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.

**Additional Information**

**_
Equity_

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