Solution Analyst

5 months ago

Lower Hutt, New Zealand Foodstuffs North Island Full time

**About Foodies**

You know New World, PAK’nSAVE and Four Square right? That’s us We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style - we are humble about it (apart from right now maybe) Our Support Centre is 1,000 people strong, which includes 300+ IT employees, who all play a vital role in supporting our network of 330+ stores across the North Island.

**About the role**
- Developing and maintaining effective relationships with key stakeholders and vendors across distribution centres, transport, and the Support Centre.
- Troubleshooting or escalating technical issues, working with appropriate technology teams to provide solutions quickly.
- Participating and ensuring RCA (root cause analysis) activities on customer impacting incidents are executed and action items are assigned and completed.
- Implementing configuration changes to a number of critical Supply Chain solutions to meet business needs and agreed service levels.

**About you**

You’ll possess excellent communication and interpersonal skills, the ability to multitask and work through issues in a fast paced, complex, operational environment. To be successful in this role it would be helpful to have some of the following:

- Experience in working in and providing technical support in an enterprise scale “Agile” environment.
- An understanding of top tier tech solutions e.g. SAP, TMS, WMS (Blue Yonder/JDA).
- Able to understand and deliver services which are provided on a 24x7x365 basis

**Benefits**

In return, we offer a competitive salary package, including fully subsidised health insurance, flexible working, free parking, participation in the company superannuation fund and birthday leave and long service leave We also offer lots of learning and development opportunities to help build your career.

**Experience awesome. Achieve Awesome. Be awesomely you.

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