Employment Resolutions Investigator

4 days ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

**Job Title**: Employment Resolutions Investigator Employment Resolutions Investigator, it starts with you
- 2 positions available
- Tamaki Makaurau
- Nationwide
- Salary $87,401 - $115,972
- Permanent
- JR 4478524 / 4481370

About the role

The purpose of the Employment Relations team is to provide assistance and guidance to resolve employment relations and disciplinary matters, employment agreement/legislative interpretation queries, manage Early Intervention and Kia Tū.

Police is committed to taking holistic and people-centric approach to resolving any complaints or issues that arise that appear to breach our Code of Conduct and/or Values.

The purpose of the Employment Resolutions team is to manage and resolve conduct related matters using a values-based framework that has our people’s hearts and minds at the forefront and allows our people to feel safe to talk and supports a high-trust culture.

The role of the Employment Resolutions Investigator is to contribute directly to timely and thorough employment investigations in accordance with the Employment Relations Act 2000.

This role also contributes to the support and wellbeing of our people going through an employment investigation.

The Employment Resolutions Investigator will support fair outcomes for both our people and the organisation and when appropriate the use of alternative and/or restorative practices and the subsequent re-integration of staff back into the workplace after an employment process.

The Employment Resolutions Team (Te Ohu Manawanui) is a brand-new workgroup within Police. In addition to this role, the team is made up of 38 people consisting of managers, team leads, other specialists and employment investigators.

**Key Accountabilities**:

- Responsible for conducting employment investigations and ensuring regular updates are provided to the Employee, Notifier and Employment Resolutions Specialist and other workgroups (i.e. Integrity and Conduct) as appropriate.
- Responsible for the delivery, quality, and consistency of employment investigations.
- Demonstrate and champion best practice around employment investigations within Police.
- Lead or assist, as required with case progression for alternative pathways including restorative practices.
- Ensure areas of potential risk to Police image, trust and confidence and reputation with employee matters are identified and appropriately escalated.
- Ensure any restorative practice processes or alternative pathways operate in a lawful, constructive and ethical way.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

**To be successful in this role, you will**:

- Have a high standard of integrity and trust, particularly in respect of handling sensitive information.
- Have strong interpersonal relationship skills and an ability to connect with and influence people at all levels of the organisation.
- Have demonstrated ability developing investigation timelines and chronologies and determining the relevant documents and other evidence that may aid in the investigation.
- Display clear communication and interview skills
- Have the ability to develop interview questions and plans and conduct interviews in compliance with Police’s employment obligations.
- Experience working within a case management framework.
- Have considerable experience writing clear and concise investigations reports that include findings that meet the civil standard of proof.
- Have the critical thinking and problem-solving skills to make sound decisions and conclusions.
- Have broad knowledge of NZ employment legislation to enable sound employment investigations that ensure natural justice.
- Know the impact of unconscious bias and how to manage own biases, especially with investigations findings.
- Have the ability to think ‘outside the box’ as it relates to solutions.
- Have an understanding or appreciation of operational policing and its context in employment matte

  • Employment Resolutions Investigator

    4 days ago

    Auckland City, New Zealand New Zealand Police Full time

    **Job Title: Employment Resolutions Investigator**: **Employment Resolutions Investigator, it starts with you!** - **2 positions available** - **Tamaki Makaurau**: - **Nationwide** - **Salary $87,401 - $115,972**: - **Permanent**: - **JR 4478524 / 4481370** **About the role** - The purpose of the Employment Relations team is to provide assistance and...

  • Employment Resolutions Investigator

    4 weeks ago

    Auckland City, New Zealand New Zealand Police Full time

    Multiple positions available Office of Constable/Police Employee Permanent JR 5072861 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The purpose of the Employment Relations team is to provide assistance and guidance to resolve...

  • Employment Resolution Specialists

    7 months ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Investigator

    4 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...

  • Investigator

    3 weeks ago

    Wellington City, New Zealand NZ Ombudsman Full time

    **Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with...

  • Investigator

    6 days ago

    Wellington City, New Zealand Alpha Personnel Recruitment Ltd Full time

    Our client is a prestigious public sector organisation who are looking for an Investigator who will handle complaints and resolution focused investigative work. This role is located in Wellington central. This role is a **two years fixed term** position. You will be working with great people who love what they do. **To be successful in this role you will...

  • Investigators Kaitūhura

    7 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Strong analytical, communication and resolution skills essential - A law degree and/or relevant clinical background or experience - Location - Auckland CBD - Full time Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and...

  • Customer Resolution Specialist

    1 week ago

    Auckland City, New Zealand Latitude Financial Services Full time

    We know that a well-managed complaint can be the difference between a customer loving us or leaving us. With that in mind.We are looking for a passionate specialist to join the resolutions team & help to deliver industry best complaints resolution practices. In return we’ll offer you the opportunity to grow and test yourself, with plenty of support along...

  • Manager Student Conduct

    2 days ago

    Auckland City, New Zealand The University of Auckland Full time

    Auckland, New Zealand - Full-time - UoA Department Name: Campus Life Other - Campus: Auckland City Campus - Contract Type: Permanent - Position Number: 55569821 **Company Description**: **Waipapa Taumata Rau** **| The University of Auckland** We create globally transformative impacts through our distinctive strengths in world leading research, scholarship,...

  • Manager Student Conduct

    2 days ago

    Auckland City, New Zealand University of Auckland Full time

    Company Description **Waipapa Taumata Rau** **| The University of Auckland** We create globally transformative impacts through our distinctive strengths in world leading research, scholarship, teaching and collaborative partnerships, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific. We employ more than 5400 academic and...

  • Senior Investigator Kaituhura Matua

    4 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Strong analytical, communication and resolution skills - A law degree or relevant background or experience - Location - Auckland or Wellington Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of...

  • Area Manager Dispute Resolution Employment

    2 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE **Discover a career with purpose at MBIE** **Salary Range $118,000- $143,000** **Permanent Role** **Wellington Region** Opportunity to lead a team of dispute resolution experts and contribute to the development of fair employment outcomes **Tēnei tūranga - About the Role**: As a member of the DR Leadership Team,...

  • Member - Employment Relations Authority

    4 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE **Salary**: $267,500 Per Annum Auckland About the Employment Relations Authority (the Authority) The Authority operates under the Employment Relations Act 2000 (the Act). It is an investigative body that resolves employment relationship problems by establishing the facts and making a determination according to the...

  • Assistant Investigator

    5 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Kia hiwa rā, kia hiwa rā Kia hiwa rā ki tēnei tuku Kia hiwa rā ki tērā tuku Kia tū, kia oho, kia mataara! Assistant Investigator | Kaihōpara Tuarua Investigations & Dispute Resolution | Whakatewhatewha, Whakatau Raru Hoki Wellington or Auckland - Work for a forward thinking, dynamic independent Crown Entity - Engage with compelling and developing...

  • Customer Resolutions Consultant

    4 months ago

    Auckland City, New Zealand Resolution Life Full time

    About Resolution Life At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us. For customers, advisers, companies and the industry, we are making an impact worldwide. Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life...

  • Senior Investigator

    4 months ago

    Auckland City, New Zealand Auckland Council Full time

    Play a key role towards the future of Auckland plans and developments - Take a lead in business improvement projects **He angitūtanga: The opportunity** Your typical day would involve responding to reports of incidents of serious non-compliance of either building, pollution, resource management breaches and at times serious breaches of bylaw, researching...

  • Freight Investigator

    7 months ago

    Auckland City, New Zealand NZ Post Full time

    Freight Investigator | 6 months contract | Auckland Operations Centre - $27.66 per hour paid fortnightly - Monday to Friday: 09:30 to 18:00 - Location: East Tamaki We focus on delivery - both internally and externally and we are committed to challenging people to grow and achieve, and support them to do that. We are now seeking an outstanding Freight...

  • Customer Resolution Specialist

    6 days ago

    Auckland City, New Zealand Employsure Full time

    End to end inbound customer complaint case management - Growth opportunities with a structured career path across the business - Excellent career progression opportunities **The opportunity.** With over 30,000 individual clients across Australia and New Zealand, Employsure's Customer Service and Retention Specialists are dealing with client issues and...

  • Freight Investigator

    1 week ago

    Auckland City, New Zealand NZ Post Full time

    Freight Investigator | Auckland | Permanent We focus on delivery - both internally and externally and we are committed to challenging people to grow and achieve, and support them to do that. We are now seeking an outstanding Freight Investigator to support our Highbrook Customer Services & Freight Investigations team. This permanent role will see you...

  • Manager Customer Resolutions

    1 week ago

    Auckland City, New Zealand Vector NZ Full time

    Manager Customer Resolutions - Full-time - Department: Customer Excellence - Engagement type: Permanent - Employee **About Us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to...