Area Manager Dispute Resolution Employment

1 month ago

Wellington City, New Zealand New Zealand Government Full time

Discover a career with purpose at MBIE

**Discover a career with purpose at MBIE**

**Salary Range $118,000- $143,000**
**Permanent Role**
**Wellington Region**

Opportunity to lead a team of dispute resolution experts and contribute to the development of fair employment outcomes

**Tēnei tūranga - About the Role**:
As a member of the DR Leadership Team, they contribute to the collective and collaborative leadership of MBIE’s DR services nationally. These cover the Early Resolution Service, Employment Mediation Service, Strike Notices and Records of Settlement certification and Case Management.

The role ensures a balanced approach between required hands-on operational tasks and leadership overview.

This is an essential service for employers and employees and our mahi is a hybrid model of online and in person. The role is expected to be present in our Wellington office and to travel to Palmerston North on a regular basis.

**Key responsibilities of the role**:

- Leads the operational delivery of dispute resolution services by their local team, leading and developing their people and driving operational excellence and efficiency
- Leads the development of a DR Service nationally (at this time Early Resolution but could be mediation or case management) across Area teams, reporting to DRLT on the performance of that service at national level, including the practice standards and processes for this service.
- Actively supports the integration of te ao Māori in accordance with te Tiriti o Waitangi into service delivery
- Ensures practitioners and team members understand and operate within nationally consistent frameworks and standards, while empowering them to manage their files in ways that effectively address the unique combination of factors at play in any given situation
- Recognises the need for more specialised and/or technical advice or support and ensure it is quickly obtained and effective applied
- Contributes knowledge and expertise to achieve MBIEs outcomes including effective relationships with major users of the service

**Ngā pukenga me ngā wheako e hiahiatia ana -**

**Skills and Experience Required**
- 5 years’ experience in leading an operational statutory service delivery team in dispute resolution, employment relations or a similar regulatory service delivery function.
- Relevant work experience in dispute resolution, case management and labour relations.
- In depth knowledge of the employment relations environment, understanding of the principles and practices of the Employment Relations Act and other relevant legislation and employment practices
- Leadership skills including demonstrated ability to establish, engage and motivate individuals and teams to develop and achieve results and professional growth Experience in developing and maintaining a working environment and team culture focused on continuous improvement to enhance people capability, organisational practice and performance.**Qualifications**
- Graduate qualification in a relevant field or extensive and comparable experience
- Accreditation with the Resolution Institute, Arbitrators and Mediators Institute of New Zealand (AMINZ) or equivalent professional organisation would be an advantage.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Wa

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