Customer Services Representative
2 months ago
**About Big chill**
You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with ten depots strategically positioned throughout New Zealand.
**About us**
Located at our Auckland Branch in Highbrook our Customer Services team is critical in delivering a service that exceeds our customers’ expectations. As a close knit team you will often hear laughter and chatter amongst them.
**The role**
We are looking for an experienced Customer Service Representative who has strong administrative skills, a keen problem solver and communicates well with a variety of stakeholders to deliver great service to our customers.
This is a fulltime, Monday to Friday role with the occasional rostered weekend work.
Key responsibilities include:
- Building rapport with customers
- Excellent communication skills, whether written or by phone
- Work with internal and external customers to answer queries and resolve issues.
- Accurate processing of transport documents
- Have strong computer skills.
- Be experienced in customer services.
- Enjoy working in a team.
What can Big Chill offer you?
- Upskilling and development opportunities.
- A company that has 25 year of history and is part of the Freightways group
- A friendly team environment you will be proud to work in.
The right applicant will need to be able to pass a pre-employment drug test and satisfactory MoJ criminal check.
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