Customer Service Representative

3 weeks ago

Christchurch, New Zealand Mico Full time

Our newest
**Mico Rolleston branch** will be opening late September and will provide trade solutions to a growing local trade customer base, residential solutions to home builders and commercial solutions to the local business sector.

**Mico New Zealand** is a leading supplier of plumbing and bathroom products to the trade, retail and commercial sectors, with soon-to-be 70 branches and around 550 employees throughout New Zealand.

**About the role/s**:
We have a number of new customer service roles, where you’ll join a brand new team and will be working closely with your customers, your team and the community to build strong customer relationships to grow the business from the ground up. Reporting through to the Branch Manager, vacancies are available for:

- Showroom Customer Service - an integral role within our showroom where you will offer product support and design solutions for our stunning front-of-wall bathroom products. You will be our customers’ first point of contact and will be responsible for maximizing bathroom sales and promoting exclusive product offers.
- Trade/Internal Key Account Manager - being assigned your own customer base, you will be responsible for building relationships and liaising with them on a regular basis. Key to the role will be understanding their needs and providing professional solutions, receiving and quoting on large orders, ordering products to specific time frames for their projects and communicating delivery times and availability of products where required.
- Delivery Driver/Inventory - a varied role that will see you spend most of your time in the warehouse, receiving and sorting incoming deliveries, picking/packing and despatching orders, and delivery driving to our customers.

All are permanent, full time roles, working Monday’s to Friday’s and rostered Saturday morning’s for paid overtime.

**About you**:
To shine in these roles, you’ll bring a customer-focused attitude and strong work ethic to the business and be prepared to work closely and flexibly with the rest of our team. Strong teamwork skills are essential and the ability to build rapport and relationships should be your strength, plus you will be IT savvy too.

Some manual handling may be required and so you’ll need to be physically fit. A full, clean, Class 1 drivers’ licence is required and if you do have forklift experience then that would be a real bonus

**What we can offer you**:
In return, we’ll offer you a great competitive package, excellent opportunities for training and development, and a strong and support team environment. As Mico New Zealand is also part of Fletcher Building, there are great opportunities for career training and development, plus big-company benefits, such as an Employee Education Fund and an exciting and forward-thinking new Parental Leave Policy.

Please note, a full pre-employment medical, including a drug test, will be required and you must currently be legally entitled to live and work permanently in New Zealand.
- We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand._

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