Customer Service Representative

6 months ago

Christchurch, New Zealand DLL Full time

**Our Organisation**
DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about

**Your Function**
As a **Customer Service Representative**, you will assist in managing all life-cycle responsibilities over DLL’s various portfolios as it pertains to our customers. This customer-base can be summarized into three target groups; internal DLL departments, external vendor partners and end-users. The outcomes, services and SLA’s change dependent upon the target group, but the ultimate goal remains the same; the delivery of excellent customer experiences which promotes frequent repeat business and protects the companies best interests. This position is critical to building strong client rapport and ensuring continued profitability of the business through organic growth and referral opportunities by setting and maintaining high service standards for DLL, creating positive client experiences, and fostering a culture of teamwork and collaboration. This role reports to the Team Leader - Client Services.

**Your day-to-day responsibilities will be**:

- Ensures that the clients’ (internal and external) needs, and service expectations are met in a timely and responsive manner.
- Process requests and tasks on the service desk and resolves issues in a timely and accurate manner.
- Security registrations - maintenance of data integrity regarding DLL’s security registrations (PPSR). This includes creation, amendments, cancellation & variation of DLL’s security interests.
- Maintenance of customer data on our InfoLease systems.
- Undertaking inbound calls - queries and requests (potential)
- Manage original contractual documents archives.
- Manage and correct daily/weekly/monthly exception and error reports.
- Maintain constant communication with the Team Leader to enable effective management of workflow and service agreements.
- Identify and resolve problems before they impact on DLL, lessor partners and/or customers.
- Support vendor partners through provision of accurate reports and customer data
- Undertake other operational tasks as directed by the Team Leader.

**Your Profile**
- Working rights in Australia.
- 2-3 years of relevant work experience.
- Shows concern and is genuine in all client interactions.
- Experience in banking/vendor finance/leasing in Client Services areas preferred.
- Understanding of documentation, lease products, credit risks and compliance policies.
- Good time management with ability to manage conflicting demands and meet deadlines.
- Exceptional communication skills (written & verbal).
- Strong attention to detail.
- Intermediate to advanced skills on Microsoft suite and collaboration tools.
- Ability to work within a team and autonomously.

**Desirable**:

- Tertiary qualification.
- Effective interpersonal skills.
- Ability to effectively share knowledge.

Ready to work for a company that is Partnering for a Better World

**We Offer**
At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative - an interconnected network - that comes together every single day with one goal in mind: Partn

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