Senior Product Governance Manager

3 weeks ago

Auckland City, New Zealand TOWER Insurance Full time

**Why You'll Love Working with Tower**

At Tower, our values are the heartbeat of every interaction. We prioritize our people, fostering a diverse and inclusive environment where everyone can thrive. We encourage you to bring your whole self to work, representing the vibrant communities we serve. We celebrate all ages, genders, sexual orientations, races, religions, and everything else that makes our culture unique. Proud holders of the Rainbow and DV Free Ticks, we are committed to inclusivity and safety.

We are on a mission to lead our industry into a customer-centric future with innovation and disruptive thinking. As a unique Kiwi and Pacific insurance provider with over 150 years of history, our roots trace back to Dunedin.

**What you will be doing**

Reporting to the Chief Underwriting Officer you'll play a pivotal role in ensuring our insurance products are top-notch, compliant, and customer-focused.

You'll collaborate with key stakeholders, including the Head of Product and the Head of Propositions, to uphold the highest standards of product governance. Your expertise will help us continue to lead the industry with integrity and excellence.

**Dive into the Heart of Your Responsibilities**:

- Implement robust processes, controls, conduct and practices that provide protection to both the customer and Tower in line with best practice insurance standards.
- Contribute to product strategy by validating all new products, ensuring they meet the requirements of all stakeholders and comply with governance protocols.
- Guarantee all products adhere to insurance regulations, as well as internal standards.
- Identify, evaluate, and manage all risks related to all our insurance products.
- Build strong relationships with all stakeholders, including compliance, risk & legal, and other relevant teams during product validation process.
- Progress Boldly with direct continuous improvement of product governance processes, based on feedback from relevant stakeholders and market trends

**What You'll Need**

To be successful in this role, you will also demonstrate the following:

- Bachelor's degree in business, Finance, Law, or a related field.
- Minimum of 5 years of experience in product governance, compliance, or a related field within the insurance industry.
- Significant experience in General Insurance
- Strong commercial acumen, organisational skills, with a passion for product excellence and a knack for governance.
- Experience within the Financial Services sector and particularly in the management of organisational units within a Financial Services organisation.
- Good understanding of the Insurance/Financial Services industry and product ranges

**Our Commitment**

We pride ourselves on encouraging everyone to bring their whole selves to work, embracing diverse opinions, experiences, and backgrounds. Our commitment is to create an inclusive workplace where our people come first, feel valued, safe, and respected. If you feel comfortable doing so, please let us know early in the process.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- Our people come first as we offer 16 weeks of paid leave for the primary carer and 4 weeks of paid leave partner's leave.
- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Annual Performance Review where you get to showcase your progression.
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; we also have programmes that recognise star performers.
- Flexible workplace opportunities at our beautiful 6 Green Star Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 16 weeks.
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club,
- Warehouse Stationery and more

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