Service Advisor
2 days ago
If you’ve got a background in customer service, and you’re after a role where you can delight customers, get things done, and progress your career, Northland Toyota’s the place for you.
As Service Advisor, you’ll be in charge of maintaining open lines of communication between our customers and the workshop. When their car is in for repairs or servicing, you’re there to help work out what they need and liaise with the technicians to keep the customer informed about the job’s progress, from timelines to cost.
Your goal is to make every customer feel special and well looked after, and for them to walk away feeling like they’ve had a great experience at Toyota.
So if you’ve got experience in retail or front-of-house hospitality, you’ll be off to a winning start. If you’re interested in cars it should add to your enjoyment of the role, but with the right attitude you don’t need any particular industry knowledge. This would be a great foot in the door if you’re keen on moving into the industry, but are looking for something other than the workshop or sales departments.
You’ll be the warm sort of person that customers love - welcoming, collegial and efficient, and a terrific listener. On the business side of things, you’ll be able to follow process and manage your time well. You’ll also need decent computer skills, though you don’t need to be a whiz.
This is an excellent opportunity to get into working at a strong, respected brand. We want you to get great at your job so you can go on to great things, so you’ll get the support and training that empowers you to do well.
Where could you find a better customer service role?
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