Insights Manager 4.3

2 weeks ago

Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 66404
**Department**: Data & Marketing - Customer Experience CoE
**Division**: New Zealand
**Location**: Auckland or Wellington
Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Insights Manager in our Customer Experience domain you'll play a key role in their mission to build the best-in-class measurement and insights programme in New Zealand, ensuring the voice of the customer is heard across all areas of the Bank. You'll be

Collaborating with a wide range of people to understand business insights requirements.i.e. Funds Management and Private Bank.
Working with other Insight Manager, development of customer insights process and framework to confidently leverage multiple customer insights methods to deliver practical and useful insights to support key stakeholders and the delivery of CX strategy.
Pulling together complex data sets from various sources (both customer research from our Voice of Customer program and operational data), undertake detailed analysis to identify business opportunities and gain internal support to act upon these opportunities.
Both leading and supporting various market research projects (working closely with Senior Research Manager).
Identifying data gaps and develop customer insights roadmap for key stakeholders. Work with Data and Analytics teams to determine additional data sources required to build a single view of customers.

Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

**Role location**: Auckland or Wellington

**Role type**: Permanent, full time

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:
Strategic thinking skills, with ability to connect dots across a multitude of business areas and insight sources.
Strong analytical skills, with the ability to draw out insights from multiple data sources.
Ability to pull together and analysis complex data sets using SAS and other data analytic tools Exceptional story telling abilities, to transform complex data into action-able insights.
Leverage strong command of research acumen and commercial business knowledge to illuminate actionable insights and recommendations.
Exceptional relationship management skills and experience in collaborating with diverse groups
Highly developed research, analysis, and problem-solving skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to

better understand and meet the needs and interests of our increasingly diverse workforce.

Te Rā Ōtinga - Job Posting End Date

03/06/2024, 11.59pm, (New Zealand)

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