Client Insights Manager

2 weeks ago

Auckland, Auckland, New Zealand Resources Group AU Full time
Our client is renowned for their expertise in transforming complex global research into actionable insights.
Our client is renowned for their expertise in transforming complex global research into actionable insights.

They equip FMCG manufacturers and retailers with the knowledge they need to thrive in one of the most competitive commercial environments.

Here, knowledge reigns supreme, and speed of understanding is paramount.

They are looking to hire a Client Manager to manage a dynamic portfolio of 30+ FMCG manufacturers and retailers, each with unique and exciting challenges.

The role of a Client Manager is to ensure that the client gets the most from the reports and consultancy services they purchase, with high levels of client satisfaction being the end game.

Satisfaction leads to renewed subscriptions, and understanding is the primary driver of this. Client Managers in this business take the time to get to know their client's critical business issues and challenges.

Powered by this understanding and strong sector know-how, they add value to clients by advising them on the most effective solutions.


Skills required:

Client Relationship Mastery: Proven track record of working in a client-facing/management role within research/data/insights

Sector Specialist: Able to talk confidently about FMCG and Retail in a language your clients understand – research, category, shopper, etc.

Confident Communicator:
Can translate data into actionable insights and stories, ensuring application within clients' brands.

Commercial Confidence: You are adept at having commercially focused conversations with clients. Identify opportunities to enhance client value through additional products and services. Secure yearly contract renewals, driving high retention rates.

Also on offer:

Global Exposure: Collaborate with prominent clients on both local and international projects.

Continuous Learning:
Access brilliant training, coaching and local and international mentorship opportunities.

Travel Opportunities: Participate in quarterly visits to Australia for client and team meetings.

Engaging Work Environment: Benefit from trend lunches, food safaris, and a state-of-the-art workspace, all within a culture that emphasizes work-life balance.

Generous Benefits: Take advantage of generous annual leave, a wellness program and a wide range of consumer benefits.

To apply, please send your CV to Rowan Haylett at

About Resources Group
We are the Leading Global Talent Agency for Insights, Analytics & Data Strategy.

Our consultants take the time to truly understand your career aims and are dedicated to providing tailored, impartial advice to find you the very best career move.

We have access to an unrivalled and exclusive range of job opportunities with trailblazing agencies and blue-chips across Australia, NZ and APAC.

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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