Order Processing Technician/customer Service

4 weeks ago

Auckland City, New Zealand BAXTER Full time

**This is where you save and sustain lives**

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

**The Role**:
An opportunity has risen for a **Customer Services/Order Entry Technician** to join our dynamic and driven team on a permanent basis in Auckland. Reporting to the Compounding Team Leader, the primary responsibility of this office-based role is to ensure accurate and timely processing of documentation orders in conjunction with customer service, to meet the needs of both internal and external customers. We are seeking an enthusiastic and highly motivated individual to work collaboratively and support the production team.

**Hours**
- 40 hours per week
- 8 hours x 5 days a week (flexible to work between 8:00 am to 6:00pm)

**Primary Duties and Responsibilities**:

- Enter and review orders accurately and in a timely manner.
- Check orders for completeness - legibility/patient details/drugs/diluents/delivery details etc.
- Clarifying details with customer/Technical specialist if any aspects of the order are unclear
- Schedule orders as required.
- Timely receipt of orders confirming expected delivery date and time.
- Liaising regularly with Compounding Production Specialists and Team Leaders on matters concerning the receipt, processing and delivery of customer orders.
- Manage the receipt, processing and delivery of customer orders.
- Complying with regulatory requirements of GDP, GMP and EH&S.
- Working with Team Leaders and Production Specialists to manage current workload by bringing forward or delaying orders as per customer needs and production demands.
- Working with staff at dispatch to track on time delivery of orders to key customers.
- Liaising with Technical Specialists to clarify any issues with orders and then relaying the information back to the customers.
- Assist in solving customer problems/queries.
- Liaising with customers with regards to order, dispatch and account enquiries.
- Assist in capturing customer complaint reports regarding delivery and service issues.
- Dealing with product complaints and adverse event reports.
- Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases.
- Assist in the provision of support in the areas of customer service, processing of monthly reports.
- Perform other duties as directed by Management

**Do you have what it takes to build a career here?**:** Skills, Qualifications and Experience**:

- Highly competent in accurate data entry
- High analytical and problem-solving skills with the ability to see the 'big picture'
- Willing and motivated attitude with team members with high level of initiative
- Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility with rotating shifts etc.
- Must be able to demonstrate a good understanding of basic mathematics and be able to communicate effectively both verbally and in writing.
- Pleasant telephone manner and customer focus to all external and internal stakeholders
- Experience within a pharmaceutical/healthcare organisation will be highly regarded

**Why Baxter?**

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organization that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

We are proud to be recognized among the top 120 companies for the seventh consecutive year as an Employer of Choice for Gender Equality for delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of women at work. We are also pleased to be the winner of the 2021 & 2019 Women in MedTech Champion Company Award.
- Baxter is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, se

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