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Customer Service Representative

4 months ago


Christchurch, New Zealand Ara Institute of Canterbury Full time

**Christchurch City, Madras Campus**

**Fixed Term, Part-Time**
- Work for a progressive world class tertiary education provider
- Work collaboratively in a well-established team with a strong reputation

**Mō Tēnei Tūranga Mahi - About the Role**

To provide a professional, effective, and efficient service to our customers through:

- Identifying the customer's needs and advising appropriate solutions
- Providing comprehensive, knowledgeable course and enrolment advice and information
- Promoting the benefits of education at Ara in all interactions

**Ngā Pūkenga Me Ngā Wheako - Skills/Experience**
- The ability to quickly ascertain a customer's need through effective listening and questioning techniques
- An articulate, clear, and friendly communication style
- A high level of written English comprehension and writing skills
- Ability to work in a fast-paced and highly pressured environment, without sacrificing quality
- The ability to effectively promote and sell the benefits of a product or service to customers

**Mō Mātou - About us**

Ara Institute of Canterbury a business division of Te Pūkenga (Ara), is a vibrant and progressive tertiary institute providing world-class, tertiary-level education throughout the Canterbury and Waitaki region. Our talented employees, innovative business collaborators and supportive community partners are passionate about the role they play in our learners' success.

As a subsidiary of Te Pūkenga, Ara is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds with excellence to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our catchment (including Māori employers). To deliver effectively on this commitment, Ara recognises the need for a culturally competent and confident workforce vertically and horizontally across our organisation.

All positions at Ara are covered by the Ara Vaccination Policy (the Policy), which is based on a risk assessment conducted under the Health and Safety at Work Act 2015. The Policy is currently not in force; however, you need to be aware that should the policy come back into effect at a future point in time, it may become a requirement of your role that you are fully vaccinated against COVID-19. Ara will consult with you should this eventuate.

**Rā Katinga - Applications close -Sunday 29 January 2023**

**Job Details**:

- Reference #- 10824- Posted on- 18 Jan 2023- Closes on- 29 Jan 2023 23:55- Location(s)- Central Christchurch- Expertise- Marketing- Job level(s)- Entry- Work type(s)- Fixed term part-time