Guest Services Manager

7 days ago


Queenstown, New Zealand Kingpin Queenstown Full time

**Who is Kingpin?**

Kingpin is a premier entertainment destination where guests feel like royalty and our team feel like family. Kingpin is a part of The Entertainment & Education Group (TEEG) which is one of the world’s largest entertainment brands and includes our other brands Zone Bowling & Timezone. Across Australia & NZ we have more than 80 venues and 3000 team members; all devoted to creating remarkable experiences for our guests

**What is the role?**

As the Guest Services Manager / Venue 2IC for our Kingpin Queenstown venue, you will ensure our venue is in tip-top condition & in full operational order. You will be supported by & also provide support to the Venue Manager and have a razor-sharp focus on ensuring our guest experience is second to none. After all, #weareroyal

**Who are you?**
- A hands on & effective leader with sound knowledge in training & empowering your team
- Driven to strive for 100% and deliver on budgetary targets using audit results & financial reports
- Able to ensure that guests have amazing experiences while ensuring policies & operational procedures are adhered to
- Passionate about building relationships to maintain our corporate & social group partnerships
- A true partner that can make themselves indispensable to the team
- The epitome of our values; FUN, REMARKABLE, REAL, OBSESSED, PARTNER

**What you’ll get**
- The opportunity to act like a big kid at work
- Growth opportunities to advance your career
- Incredible discounts + perks across all brands over Australia & NZ
- Being a part of a culture that will make you jump out of bed in the morning

**Salary**: $65,000.00 - $78,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Queenstown, Otago: Reliably commute or planning to relocate before starting work (required)



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