Service Improvement Advisor

5 months ago


Auckland City, New Zealand Talent International Full time

new zealand auckland permanent negotiable**The Client**

Our client is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.6 million people. They are progressive socially, culturally and environmentally while they work towards creating change having an impact on their journey to becoming a city they are proud of for Auckland ratepayers and residents.

**The Role**
Our client is seeking to engage the services of a Service Improvement Advisor to join the ICT Service Improvement team. In this role, you will be responsible for identifying, recommending, documenting and implementing process and service improvements to the benefit of the organisations customers and ICT teams. The team also has the responsibility of managing, delivering, and supporting the Service Management processes, utilising best practice frameworks such as ITIL and the opportunity is there to learn new skills.

You will champion best practices in process and service improvement and share your expertise with the wider team to take an initiative from an idea through to implementation.

You will be an energetic ICT professional with in-depth technical experience where your excellent analytical, documentation and customer service skills have made you stand out amongst your peers.

What does a typical day look like?
- Attend the morning meeting and share progress on your tasks.
- Action BAU activities which could be technical escalations or project deliverables.
- Action Service Improvement Initiatives and associated tasks
- Meet with Stakeholders and SMEs to gather feedback - document meetings and actions.
- Attend Service Management meetings such as Change Enablement and Major Incident Management to identify and assist with improvement initiatives.
- Document Issues, Recommendations, Reports and Knowledge

You will be a part of a friendly and collaborative team that is dedicated to customer service. You will receive dedicated training and development to help build your career and on top of this, you will gain access to many benefits and discounts.

**About You**

**To Apply



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