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Digital Enablement Manager

4 weeks ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport (AT) keeps Auckland moving We plan and fund public transport, promote and initiate alternative ways to get around the city, operate and maintain the local road network, and manage parking and traffic systems. How are we going to deliver easy and safe journeys for a growing and vibrant Auckland? By innovating and focusing on exceptional customer experiences We have an exciting opportunity available to really impact change and achieve our goals in the omni channel space. Come join us as our **Digital Enablement Manager, fixed term for a year**

**Te Whiwhinga mahi | The opportunity**

We now have an awesome opportunity for an experienced, dynamic, digital leader to join our team and really impact change as the **Digital Enablement Manager **on a fixed term contract for 13 months. We know what we do on the inside shows up on the outside and this role plays a huge part in AT becoming more customer centric, keeping pace with the increase in our customers' digital interactions, and ever-growing CX outcomes. Our focus starts with our customers - our vision in this space is fully supported by our CEO and leadership teams.

**What you might like to know about this opportunity**:

- Support and manage a team of nine high performing, talented individuals, including one graduate; maintain the exceptional team culture and further develop team members.
- Lead the Digital Enablement team to provide excellent customer experiences through the efficient creation of compelling digital content, UX/UI design and continuous improvement of AT Mobile and the AT Website to deliver easy customer journeys.
- Accountable for developing, maintaining and delivering the Digital Design System, the Digital Content Strategy, Digital Analytics and SEO Strategy.
- Work closely with Product Owners, Business Technology and external vendors to plan and deliver the digital roadmap of enhancements to AT Mobile and the AT Website.
- Ensure there is strong communication and collaboration within the CX Delivery team, across the Customer and Digital Experience group and the wider CX division, and with other divisions across AT.

**Ko koe tēnei | About you**

We are looking for someone who is innovative, customer oriented, collaborative and has a passion for helping grow a high-performing team. You will be:

- Bold and ambitious, someone who looks for innovative ways to deliver business outcomes
- A superior communicator with a growth mindset
- Customer oriented whilst maintaining a delivery focus
- A supportive and respected team leader, able to demonstrate effective and impactful leadership of digital teams in your career
- An agile team player through and through, you are dedicated to continually improve processes to achieve high quality outcomes efficiently.
- Adept at relationship-building, maintaining effective partnerships, and influencing without positional authority.
- Able to achieve objectives, delegate effectively and empower others, utilising all resources to achieve the best customer outcomes.

**Ko wai mātou | About us**

In addition, we also offer:

- A chance to work on diverse projects
- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships
- Flexible working

**Check out the benefits of working at AT**
- Note:_ This contract will start at the beginning of June 2023 and conclude mid July 2024.

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