Client Support Specialist

10 hours ago


New Zealand OPTIMUS ACCESS LIMITED Full time

Assure Me Wealth Protection is an Insurance Company and financial advisory that are strongly focused to protect Kiwis and their workability and lives through professional risk management and insurance cover.

We are seeking THREE Client Support Specialist to assist our clients with daily enquiries, follow-ups, claims follow-ups, data entry and client maintenance work process.

Job Title: Client Support Specialist

Location: Auckland

Type: Full Time Permanent

Vacancies: 3

Hours: 8am to 6pm, from Monday to Saturday, minimum 30 hours per week.

Hourly wage: $29.66-$33.00/hour

**Main Duties**
- Be able to resolve clients enquiries, including policy maintenance, arrears and questions
- Prepare and collect signed forms and documents from clients.
- Instruct clients on how to use insurer apps.
- Collaborate to work with team members.
- Client files populating to the system.
- Data entry for client database setup.
- Update our internal databases with information regarding client issues and productive conversations.
- Monitor Clients daily messages and offer assistance when necessary.
- Follow up with Clients to ensure that their concerns have been resolved.
- Collect feedback from Clients and share it with our Sales and Marketing departments.
- Assist team in resolving complex enquiries, claims, and underwritings.

**Requirements**:

- No prior experience or qualification is required but would be an advantage if you had similar experience
- Detail-orientation and precision in data entry.
- Individual who can quickly grasp the companys system.
- Excellent communication and problem-solving skills.
- Multitasking abilities.
- Patience when handling difficult cases.
- Has basic financial knowledgewould be an advantage
- The ability to work in a high-pressure environment.



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