Technical Support
5 days ago
Provide technical support to both internal and external customers through the phone. Based in the CBD.
The role
- Provide over the phone customer service to a high standard
- To establish and understand customers' needs and best action plan to support
- Provide technical support on product and network
- Escalate calls to next level support when required
- Build excellent internal and external relationships
- Maximise opportunities to promote business solutions
- Log resolutions through the system
What you'll need to succeed
- Outstanding customer service skills
- Enthusiastic attitude and work ethic
- Consider yourself tech savvy
- Flexible with work time
The benefits
- Great pay rate PLUS paid time and a half after 40 hours worked per week
- FULL training provided
- Starting with 4-6 other new team members
- Supportive and collaborative team environment
- Career progression opportunities
What you need to do now
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