Service Desk Team Leader

1 week ago


Wellington City, New Zealand Plunket Full time

At Whānau Āwhina Plunket, people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice in homes, clinics and in community settings.

We’re seeking a full time permanent Service Desk Team Leader to join our IT team in our Wellington office.

**Te **Whiwhinga **mahi | The opportunity**

This is a fantastic opportunity to contribute to making a positive difference to the lives of whānau and tamariki in New Zealand. Our Service Desk is focused on first level hardware and software support and will usually be the first point of contact for internal staff.

As our Service Desk Team Leader, you'll provide leadership and coaching to the Service Desk Team, supporting them to unlock their full potential. You’ll focus on fostering a culture of strong engagement and continuous improvement, alongside managing the running of the service desk, managing queues, assigning tickets and resolving issues or escalating where appropriate.

You’ll also manage communications to the organisation around technical updates and support change management (we have some exciting updates we’re looking to roll out in the near future).

**He kōrero **mōu**| About you**

You’ll be a people focussed leader with strong communication skills and confidence building relationships with internal and external stakeholders. You’ll enjoy working collaboratively, providing organisation-wide guidance and advice, and have an eye for process improvement.

You will also be/have:

- A tertiary qualification (Degree/Diploma) in Information Technology, or equivalent experience
- ITIL Foundation Certification
- At least five years working within a service desk environment.
- Demonstrated ability to mentor, coach, and develop team members.
- Experience supporting a remote workforce.
- Commitment to/understanding of Te Tiriti o Waitangi and Te Ao Māori

**Ngā āhuatanga kei a mātou | What we offer**

If you’re seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth.
- Modern offices in a great central location, close to public transport
- Retail discounts
- The option to work from home two days per fortnight
- An enhanced parental leave scheme to support growing whānau

**Me **pēhea **te **tuku **tono** | How to **apply**

**He **huanui **oranga **mo **ngā** mokopuna **whakatipuranga** roto **i **ngā **hapori **heke **iho**, **heke **iho**

**Setting the path of wellness in our communities for the early years, for generations to come**

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai.

Position description

Permanent Full Time

**Job no**:2024-21529

**Location**:Wellington-Wairarapa, National Support Office

**Closing Date**:Friday, 14 June 2024



  • Wellington City, New Zealand New Zealand Government Full time

    Service Desk Team Leader - Permanent, full-time The Office of the Auditor-General | Te Mana Arotake aims to improve trust and confidence in the public sector. The Auditor-General is the statutory auditor of all public organisations, playing a major part in ensuring that New Zealand's public sector remains one of the most trusted in the world. No other...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Service Desk Team Leader - Permanent, full-timeThe Office of the Auditor-General | Te Mana Arotake aims to improve trust and confidence in the public sector. The Auditor-General is the statutory auditor of all public organisations, playing a major part in ensuring that New Zealand's public sector remains one of the most trusted in the world. No other...


  • Auckland City, New Zealand Shred-X Full time

    Freightways Information Services Ltd (FIS) is an internal shared services provider of information technology and advisory services to the Freightways businesses. It is responsible for managing Freightways' overall information technology infrastructure and maintains relationships with selected external information technology suppliers. An exciting...


  • Auckland City, New Zealand SkyCity Entertainment Group Full time

    **Our team of ITC professionals are dedicated, energetic and results-focused. We operate a large, complex IT infrastructure at SkyCity, which touches every part of the employee and customer experience. We're constantly looking to improve performance to stay ahead of our growing business.** We are looking for a Service Desk Team Leader to support our hard...

  • Squad Leader

    2 weeks ago


    Wellington City, New Zealand Fujitsu Full time

    **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About the role** We are currently...


  • Wellington Central, New Zealand Absolute IT Recruitment Specialists Full time

    Wellington Central- Helpdesk & Support- NZD $90 to $110 p.h.- Full Time- Contracting- 19 Jan 2023- Opportunity to work for a public sector organisation. - Chance to lead the support team through a key transitional period. - A varied and interesting job - no two days are the same. **About the company** Our client is an organisation that provides Parliament...


  • Wellington Central, Wellington, New Zealand Absolute IT Recruitment Specialists Full time

    Wellington Central- Helpdesk & Support- NZD $90 to $110 p.h.- Full Time- Contracting- 19 Jan 2023- Opportunity to work for a public sector organisation. Chance to lead the support team through a key transitional period. A varied and interesting job no two days are the same.About the companyOur client is an organisation that provides Parliament and New...


  • Wellington, Wellington, New Zealand New Zealand Government Full time

    Mō mātou - Our OrganisationAt Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New...


  • Wellington City, New Zealand New Zealand Government Full time

    **Kaitātari Taupaepae Ratonga**: Service Desk Analyst Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems. If...

  • Service Desk Manager

    4 weeks ago


    Auckland City, New Zealand RWA Technology People Full time

    A collaborative, supportive and enthusiastic team - Upskilling staff is an important part of their culture - earn and learn - Permanent full time role Our client is a small but fast growing ICT company that are well positioned for growth and on the path to success. They may be small but they have an extremally loyal team. Everybody's voice is heard and...


  • Auckland City, New Zealand 84 recruitment Full time

    **About the company** Our client is a one of NZ's market leading digital services provider. They provide the tools, stretch, and an inclusive environment, so you stay continually ahead of the game and are always able to bring your authentic self to work. They provide a people first culture with endless opportunities to grow. **About the role** The role...

  • Service Desk Analyst

    2 weeks ago


    Wellington City, New Zealand Plunket Full time

    Whānau Āwhina Plunket people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day to day basis, providing reassurance and clinical advice in homes, clinics and in community settings. In our effort to lead our organisation into the future, we’re seeking a full time permanent Service Desk Analyst...

  • Service Desk Analyst

    4 weeks ago


    Auckland City, New Zealand Fujitsu Full time

    Location: - Auckland - Auckland- Date Published: - 07-Jun-2023- Job Reference: BH-146308 **Service desk analyst** We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise,...

  • Service Desk Analyst

    3 weeks ago


    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Casual Reference: 800366 H2R Technology is currently on the lookout for a Service Desk Analysts to join established teams and they look to boost their workforce and support the team in a casual basis. This is a great role for someone looking to gain some hands on practical experience whilst also studying. It would be...

  • Service Desk Analyst

    2 weeks ago


    Wellington, Wellington, New Zealand New Zealand Government Full time

    Kaitātari Taupaepae Ratonga: Service Desk AnalystTe Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.If you're...

  • Service Desk Engineer

    3 weeks ago


    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Are you an experienced enterprise level Service Desk Analyst/Engineer looking for your next gig? Then this could be for you! We have a number of open roles for Service Desk Analyst/Engineers for a Permanent or Contract engagement! About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an...


  • Auckland City, New Zealand Robert Half Full time

    **The Company** A leading name in the managed services industry, this organisation is looking for a motivated and experienced Service Desk Team Lead to join a close knit performing team. Working within a key account, you'll be responsible for leading the service desk engineers in all matters related to support while ensuring consistent and high quality...

  • Service Desk Analyst

    3 weeks ago


    Manukau City, New Zealand Absolute IT Full time

    Manukau & East Auckland- Helpdesk & Support- Paying up to $75k per annum- Full Time- Permanent- 16 Apr 2024- Great organization and culture - Market Leader - Paying up to $75k + on call allowance (potentially $3k -$5k per annum) **About the Company & Role** We are currently working with a leading business who has a massive Kiwi presence. The company is a...


  • Auckland City, New Zealand Absolute IT Full time

    Auckland- Helpdesk & Support- $100,000-$120,000 BOE- Full Time- Permanent- 26 Apr 2024**Join Our Dynamic Team as a Service Desk Lead** Why Join Us? Our client envisions creating the world’s most efficient and environmentally responsible freight platform. By simplifying freight management, they aim to benefit all parties involved - shippers, carriers, and...

  • Service Desk Analysts

    2 weeks ago


    Wellington, Wellington, New Zealand Fujitsu Full time

    Location: Wellington Wellington Date Published:03-May-2023Job Reference:BH-143510We are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth...