Head of Delivery Customer Migrations

1 week ago


Auckland City, New Zealand RWA Technology People Full time

Highly visible role in the organisation
- Frequent travel to Australia every 5 weeks
- Albany location, hybrid working conditions 2:3

Our client is looking for someone who has lived and breathed their career, not someone whose career just happened.

This is a highly visible role in the organisation that will interact across everyone in the business. It involves both strategy, influencing and getting your hands dirty to solve the next problem as the organisation scales the capability.

As Head of Delivery you will be responsible for developing, executing, and reporting on agreed KPIs for our clients sunset and cloud rotation strategy. You will be pivotal in creating the blueprint for a successful migration strategy to moving legacy products from client-server to the cloud. This blueprint will then be used globally for all migrations.

**What you’ll be doing**:

- Work with key leaders to define and develop the customer migration strategy
- Set, track, monitor and achieve migration goals and KPIs (volumes, customer happiness, cost savings)
- Support customers from an engineering, product and infrastructure point of view
- Develop a company blueprint on how to happily migrate customers from legacy to cloud platform
- Personally and deeply get involved with the customer experience at every point through the migration process, and solve problems
- Trace the customer journey through end-end, and work with department leaders to modify and improve the customer experience
- Creating the story and the narrative so that everyone is aligned on ‘customers want to move, because it’s painless, and they really are going to a better place’

**What you’ll need to succeed**:

- Computer Science or Software engineering degree or relevant experience
- 10+ years delivery experience or project management experience (or similar)
- Have a super-power in problem solving across multiple domains
- Battle scars in the process of developing and delivering software solutions to customers
- Ability to think strategically and execute tactically
- An ability to connect people and departments - influencer
- Champion the customer point of view
- Software product development

**Don’t be one of those people who read an advert about a fantastic opportunity and never actually apply, only to later hear somebody you know bragging about how great their new job is They applied so don’t miss this opportunity - APPLY NOW**

Your interest will be treated in the strictest of confidence.

Note: We review all CV's manually and you will only be contacted if your skills and experience meet the requirements of any of our clients.

**Reference: MR-3467584



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