Porter Valet

3 days ago

Auckland City, New Zealand Hilton Full time

As a Porter / Valet, you will serve on the Guest Services and Front Office Teams to meet Guest needs upon arrival and departure and to provide a comfortable stay for Guests by accommodating requests for information and assistance throughout the hotel.

**What will I be doing?**

As a Porter/Valet, you will provide consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage and guests vehicles. This role interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Welcome Guests on arrival and offer a warm farewell upon their departure
- Assist guests queries during their stay
- Manage Guest luggage and vehicles
- Show guests to their rooms and explain the amenities and emergency procedures
- Receive and deliver mail and messages for the hotel and Guests
- Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
- Provide support to the Concierge as required
- Project a professional manner with an emphasis on hospitality and Guest service
- Knowledgeable about the Auckland area and sightseeing's

**What are we looking for?**

Porter / Valet serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent personal presentation
- Strong communication skills
- Energetic and enthusiastic
- Attentive to detail
- Full New Zealand Drivers License [internationally approved]
- Available weekends
- MUST be eligible to work in New Zealand

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in similar role
- Previous experience working within a hotel

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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