Porter/valet

3 months ago

Auckland CBD, New Zealand SOAuckland Full time

Audacious, playful, sophisticated and bursting with local energy, SO/ is the place to be and be seen

Part of the international Accor hotel brand, SO/Auckland is a luxury 130 room hotel, alive with avante-garde design elements from its Signature Designer, stunning restaurant and bars as well as indulgent wellness facilities.

Reopening oh SO soon, we are looking for talented individuals who want to shine in this truly unique environmentare you SO?
Role:
Our Porters will ensure hotel guests stay and travel experience is outstanding each and every time. You meet & greet guests upon their arrival, assist with luggage and valet parking to make arriving experience unforgettable. Upon departure you will assist again and wish them well on their trip forward.

Your responsibilities would include:

- Assist with car / hotel doors and guest luggage
- Ensure timely delivery of all guest luggage
- Explain technology and features of guest rooms
- Exercise care and responsibility when parking guest vehicles
- All guest property in storage, long or short term, duly documented and cared for
- Assist with the Front Office Operations
- Responding to guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests individual requirements
- Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction
- Ensure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all times
- Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers

We would prefer if you have:

- Previous experience in a similar role or customer facing role
- Passion for high end hospitality with an absolute eye for detail
- A demonstrated ability to build warm relationships and gain trust at all levels
- Initiates contacts and establishes rapport easily
- Organizes time and work efficiently
- Effective verbal and written communication skills
- Must have a full NZ drivers license
- Willingness to work weekends and public holidays as part of the job role

Why Accor?

Being a part of the Accor Hotels family we are a large, diverse and dynamic company. We are guest obsessed and passionate about our people

Accor offers opportunities, growth, and a culture of inclusion to let each individual shine. We place people at the heart of what we do, and nurture real passion for service and achievement beyond limits. We go beyond diversity to foster a culture of inclusion. Ours is a stage where individuality is celebrated, creativity encouraged, and agility rewarded.

SO/ Benefits:

- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- 'Work Your Way' - speak with us about your desired work life balance and make your perfect balance a reality.
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- Employee Assistance Program
- Corporate Healthcare Discounts
- Referral Program

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: From $23.75 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Shift work

Supplemental pay types:

- Overtime pay

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