Service Manager

5 days ago

Auckland City, New Zealand nib NZ Full time

Service Manager - Group

Support Group channel sales and retention through strong working relationships with groups, advisers, and internal stakeholders.

About nib Ko Wai Mātou
- Free health, life, income protection insurance + discounts for family
- Join a supportive and dedicated team where you can learn
- Career development
- Great offices located in Auckland CBD
- Flexible working environment

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health insurance. We believe the 'status quo is death' - we admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy. _Ehara i te toa takitahi_ (success is not achieved alone) - you will be joining a collaborative, innovative and driven team.

About the role He Aha Te Tūranga

The Service Manager - Group will pride themselves on providing excellent service to groups, advisers and their agencies in a manner that promotes the ease of doing business with nib. Through excellent interpersonal skills, negotiate commercial outcomes for nib that are sustainable and enhance positive client relationships.

This will include:

- Develop and maintain excellent working relationships with an agreed portfolio, by
providing excellent operational and sales support.
- Communicate and negotiate renewal increases for a portfolio of groups in a
manner that secures the commercial outcome nib requires, whilst maintaining the relationship with the external stakeholders.
- Support acquisition of new groups by qualifying new group quote requests
- Manage opportunities through the ‘new business’ pipeline including negotiation of pricing and delivery.
- Manage the onboarding of new groups in collaboration with key internal
stakeholders.
- Manage all aspects of the adviser businesses within an agreed portfolio.
- Maintain up to date records of all interactions and related processes in nib’s CRM system
- Build and maintain excellent internal relationships across nib

About you Ko Wai Koe

To be successful in this role you will have:

- Strong interpersonal skills, build and maintain relationships through clear and consistent communication, presenting ideas in a structured and persuasive manner whether in written proposals or verbal presentations.
- Understanding the frameworks required for successful engagement with stakeholders and proactively manages competing stakeholder priorities to ensure positive outcomes for our advisers, groups, partners and members
- Good negotiation and influencing skills with the ability to understand commercial outcomes; identifying potential risks in negotiations and escalating to manager
- Effectively manages existing business/renewals and has experience assessing how new business opportunities align with long-term sales strategies and overall company objectives
- Initiative & ability to problem solve and produce "win-win" scenarios; confidence and ability to have difficult discussions with external stakeholders
- Initiative and ability to problem solve and to identify and implement improvements
- Excellent time management and can operate in a methodical manner;
- Can manage conflicting priorities confidently and continue to effectively deliver required outcomes when under pressure.
- Experience in supporting a sales and/or adviser environment.
- We embrace an inclusive working environment. We are LGBTTQIA+ inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility and education are valued to reflect the diversity of the communities in which we operate._
- nib promotes distributed working for all employees, and encourages both working remotely and in the office. Our new normal requires an appropriate workspace and reliable internet to work remotely. Talk to us to see how we can make this work for you._
- All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment._

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