Frontline Education Support

6 months ago

Auckland City, New Zealand Qoria Full time

Company Description
**Want to deliver tech with purpose, with people who care?**

**Join us in our mission to create solutions that help keep children safe online.**

**Who we are?**

We’re a tech company that exists to protect and support every child's digital journey. We’ve grown fast - we’re ASX-listed and currently have over 500 people, working in Perth, Melbourne, Sydney, New Zealand, Europe (UK and Spain) and the US. We’re all proud of our incredible journey so far... and the best is yet to come. That’s where you come in

**Job Description**:
**What’s the opportunity?**

**This is a 12 month Fixed Term Contract with a possibility of an extension.**

**Here's how you'll do it.**
- Ensures customers are happy, churn is minimised and end users are content with the service paid for (B2B)
- Ensures School stakeholders are content with the product and maintain its configuration in an optimal manner
- Assist customers with technical requests via phone, chat, and ticket systems to ensure support issues are resolved in accordance with SLAs.
- Recreate customer scenarios in a lab environment and creation escalation tickets when appropriate
- Create and manage internal and external product and training documentation
- Train and mentor other team members

**Qualifications**:
**What will you bring?**
- Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as helpdesk or IT Support.
- Experience with live chat, phone systems and internal ticketing systems such as ZenDesk is valuable but not necessary.
- Basic understanding of Windows, iOS, MacOS and Android platforms is required.
- Ability to learn and understand IT networking queries.
- Bachelor's Degree, or significant studies towards Computing, Information Technology, Science or similar
- Strong communication skills, both verbal and written.

**You'll be**:
Additional Information
**Why choose Qoria?**

**In this role, you can expect**:

- Employee Share Scheme
- Zone Out Days
- Tech Allowance
.... and much more

**More importantly, you'll**:

- ** Support tech with purpose...**

As Frontline Technical Support at Qoria, your work truly matters. With every customer interaction, you’ll be helping children stay safe online. It feels good to do good.
- ** With people who care...**

One of our values is ‘Care, Always’. Our Support Team lives and breathes that, every day. We also look after each other and help create a supportive environment for all.
- ** Through work that you love...**

Being Frontline Technical support takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.
- ** And a career that you own...**

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions

Shortlisting will commence immediately.

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