Frontline Education Support

3 weeks ago

Auckland City, New Zealand Qoria Full time

Company Description
**Want to deliver tech with purpose, with people who care?**

**Join us in our mission to create solutions that help keep children safe online.**

**Who we are?**

We’re a tech company that exists to protect and support every child's digital journey. We’ve grown fast - we’re ASX-listed and currently have over 500 people, working in Perth, Melbourne, Sydney, New Zealand, Europe (UK and Spain) and the US. We’re all proud of our incredible journey so far... and the best is yet to come. That’s where you come in

**Job Description**:
**What’s the opportunity?**

**This is a 12 month Fixed Term Contract with a possibility of an extension.**

**Here's how you'll do it.**
- Ensures customers are happy, churn is minimised and end users are content with the service paid for (B2B)
- Ensures School stakeholders are content with the product and maintain its configuration in an optimal manner
- Assist customers with technical requests via phone, chat, and ticket systems to ensure support issues are resolved in accordance with SLAs.
- Recreate customer scenarios in a lab environment and creation escalation tickets when appropriate
- Create and manage internal and external product and training documentation
- Train and mentor other team members

**Qualifications**:
**What will you bring?**
- Demonstrated Customer Service experience in a previous role, ideally in a technical capacity such as helpdesk or IT Support.
- Experience with live chat, phone systems and internal ticketing systems such as ZenDesk is valuable but not necessary.
- Basic understanding of Windows, iOS, MacOS and Android platforms is required.
- Ability to learn and understand IT networking queries.
- Bachelor's Degree, or significant studies towards Computing, Information Technology, Science or similar
- Strong communication skills, both verbal and written.

**You'll be**:
Additional Information
**Why choose Qoria?**

**In this role, you can expect**:

- Employee Share Scheme
- Zone Out Days
- Tech Allowance
.... and much more

**More importantly, you'll**:

- ** Support tech with purpose...**

As Frontline Technical Support at Qoria, your work truly matters. With every customer interaction, you’ll be helping children stay safe online. It feels good to do good.
- ** With people who care...**

One of our values is ‘Care, Always’. Our Support Team lives and breathes that, every day. We also look after each other and help create a supportive environment for all.
- ** Through work that you love...**

Being Frontline Technical support takes skill, energy and resilience. It can also be incredibly rewarding. Here, your efforts will be visible and you’ll love the impact you have.
- ** And a career that you own...**

A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions

Shortlisting will commence immediately.

  • Senior Education Advisor Early Learning

    2 weeks ago

    Auckland City, New Zealand Ministry of Education NZ Full time

    Job Type: Fixed Term- Location: Auckland, NZ**Help shape the future of Education.**: - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...

  • Senior Education Adviser

    4 weeks ago

    Auckland City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Auckland, NZ**Help shape the future of Education** - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • Senior Education Advisor

    4 weeks ago

    Waitakere City, Auckland, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Waitakere City, NZ**Help shape the future of Education**: - We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...

  • Senior Education Adviser

    3 weeks ago

    Auckland City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Auckland, NZ**Help shape the future of Education** - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • Senior Support Officer

    2 weeks ago

    North Shore City, Auckland, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: North Shore City, NZ Waitakere City, NZ**Help shape the future of Education** - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we...

  • Senior Support Officer

    2 weeks ago

    North Shore City, Auckland, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: North Shore City, NZ Waitakere City, NZHelp shape the future of Education We work to __shape __an __education __system that delivers __equitable__ and __excellent outcomes_Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...

  • Frontline Enablement Lead

    3 weeks ago

    Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole...

  • Up Education

    4 weeks ago

    Auckland City, New Zealand UP Education Full time

    In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of...

  • Education Support Worker

    3 weeks ago

    Manukau City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Manukau, NZ**Help shape the future of Education**: - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • Support Worker

    3 weeks ago

    Manukau City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Manukau, NZ**Help shape the future of Education**: - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • Frontline Station Support Officer

    4 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Data Analyst

    3 weeks ago

    Auckland City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Auckland, NZ**Help shape the future of Education** - We work to _**_shape_**_ an _**_education_**_ system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups...

  • Psychologist

    4 weeks ago

    Auckland City, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Auckland, NZ Manukau, NZ**Help shape the future of Education**: - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in...

  • Lead Educator

    4 weeks ago

    Auckland City, New Zealand Affinity Education Group Full time

    **Job no**: 511809 **Work type**: Part Time **Location**: Auckland **Categories**: Education & Training We're looking for a new lead educator at our **Milestones centres in Roma and Dalby!** Our centre philosophies are based on a holisitc image of the child. Our Families tell us they love our approach to sustainability and inclusivity, and we have a...

  • Senior Education Adviser

    4 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand Help shape the future of Education We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we...

  • Senior Education Advisor

    4 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand Help shape the future of Education We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we...

  • Senior Education Adviser

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of Education Help shape the future of Education He mea tārai e mātou te mātauranga kia rangatira ai, kia mana taurite ai ōna huanga We work to shape an education system that delivers equitable and excellent outcomes At Te Tāhuhu o te Mātauranga | Ministry of Education, we work to provide services and support nationally,...

  • Senior Education Advisor Early Learning

    1 week ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand Help shape the future of Education. We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we...

  • Senior Education Advisor Early Learning

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    Help shape the future of education in New Zealand Help shape the future of Education. We work to shape an education system that delivers equitable and excellent outcomes Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we...

  • Occupational Therapist

    3 weeks ago

    Waitakere City, Auckland, New Zealand Ministry of Education NZ Full time

    Job Type: Permanent- Location: Waitakere City, NZ**Help shape the future of Education**: - We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_** Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different...