Up Education

6 months ago


Auckland City, New Zealand UP Education Full time

In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.

We believe learning should be defined by the exceptional and at UP Education we have an ongoing commitment to the development of our staff.

Alongside our online services we also have 30+ campuses in 10+ locations across Australasia ensuring widespread accessibility to education for our learners.

**About the role**:
Based in our lovely Ponsonby office, you will be responsible for supporting users and systems, keeping track of problems and resolutions, onboarding/offboarding users and documenting.

Key Accountabilities include:

- Triage and escalation or resolve tickets
- Provide technical support via a range of support tools
- Onboard and offboard staff
- Document FAQ/Help guides
- Maintain the asset register
- Take ownership of problems and see them through to resolution

**About you**:
Ideally, you will also have the following skills and attributes:

- A relevant tertiary level qualification or equivalent experience
- 1 - 2 years’ experience will be advantageous
- Experience in the following will be advantageous:
- MS Windows
- M365 Support
- Active Directory
- Azure Fundamentals
- Well-developed analytical and problem-solving skills
- Fantastic customer service skills
- Ability to build strong stakeholder relationships and excel at stakeholder communication
- Well-developed oral and written communication skills with the ability to communicate information and concepts effectively
- Good interpersonal skills
- Effective organisation skills
- Ability to prioritize work and manage pressure to meet deadlines

**Why work with us?**
- Ongoing commitment to your training and development
- Lovely Ponsonby Office with close proximity to public transport
- Flexibility to WFH 2x a week (depending on business requirement)
- Fantastic opportunity to be part of an energising team and growing company

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.


  • Up Education

    6 months ago


    Auckland City, New Zealand UP Education Full time

    **Who we are**: UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At Up Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world. We believe...

  • Up Education

    7 months ago


    Auckland City, New Zealand UP Education Full time

    In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of...

  • Up Education

    6 months ago


    Auckland City, New Zealand UP Education Full time

    In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility, and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of...

  • Up Education

    6 months ago


    Auckland City, New Zealand UP Education Full time

    **Who we are**: UP Education is a leading Australasian dual-sector education group, delivering foundation, vocational and higher education to domestic and international students. At Up Education, we are on a mission: to elevate and empower students to unlock their potential. Known for our agility, and responsiveness to the changing world. We believe...

  • Up Education

    6 months ago


    Auckland City, New Zealand UP Education Full time

    Lift UP your career in this newly created role and support our managers with your NZ ER knowledge! _ - _Work with a collaborative and supportive team and build your in-house ER capability_ - _Flexible working options / Central Ponsonby location_ - _Strong commitment to your growth & development_ **Who we are?** In a world where change happens faster with...


  • Wellington City, New Zealand UP Education Full time

    New Zealand Management Academies (NZMA) is one of NZ’s largest Private Training Establishments offering vocational courses and qualifications across a range of programmes. We deliver top quality training on real-world skills in some of the fastest-growing fields today (hospitality, health, trades and more!). With authentic training environments,...


  • Auckland City, New Zealand UP Education Full time

    As a Talent Acquisition Specialist, you will be at the forefront of our recruitment efforts, responsible for sourcing, attracting, and hiring the best talent. You’ll develop innovative recruitment strategies, manage the full-cycle recruitment process, and collaborate closely with hiring managers to ensure a seamless and positive hiring experience. **What...


  • Auckland City, New Zealand UP Education Full time

    Join a well-established, rapidly growing Education organization - Extremely collaborative and positive work culture - Great opportunity for someone keen to make a positive impact to business operations **About us**: In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to...


  • Auckland City, New Zealand UP Education Full time

    **Work options**: Hybrid - Be part of a progressive, hardworking and fun People team! - Flexibility for hybrid working arrangement - Opportunity for career progression in a dynamic organisation **Who we are** In a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate...

  • HR Coordinator

    3 weeks ago


    Auckland City, New Zealand UP Education Full time

    **Work options**: Hybrid As an HR Coordinator, you will provide essential administrative support to the HR team, ensuring that all employment documentation is processed accurately and efficiently. You will manage HR queries through our people inbox, leveraging established macros and procedures to deliver consistent and professional responses. Your role is...


  • Auckland City, New Zealand UP Education Full time

    Contribute to the development of future generations in this newly created role!**About the role**: Our Faculty of English has a team of EAP Specialists who are passionate about English language teaching and committed to providing best learning opportunities to Foundation Studies students, while delivering the College’s vision and values of excellence,...

  • Devsecops Engineer

    2 weeks ago


    Auckland City, New Zealand UP Education Full time

    **About the Role**: **Responsibilities will include**: Security Integration in Development - Embed security early into the development pipeline by collaborating with developers and using automated tools to mitigate vulnerabilities. - Automate security checks in CI/CD pipelines using tools to detect issues in code, dependencies, and infrastructure...


  • Auckland City, New Zealand UP Education Full time

    **About the role**: This is a permanent, full-time opportunity with a minimum of 40 hours per week, based in Auckland CBD. Pay rate on offer is NZD 62,000 to NZD 65,000 per year depending on experience. Our Faculty of English has a team of EAP Specialists who are passionate about English language teaching and committed to providing best learning...

  • Eap Specialist

    3 weeks ago


    Auckland City, New Zealand UP Education Full time

    **About the role**: Our Faculty of English has a team of EAP Specialists who are passionate about English language teaching and committed to providing best learning opportunities to Foundation Studies students, while delivering the College’s vision and values of excellence, partnership, innovation, and care. Our students come from many places around the...

  • Payroll Administrator

    6 months ago


    Auckland City, New Zealand UP Education Full time

    **Work options**: Flexible Remote work from home opportunity, Auckland NZ or Brisbane AU preferred - Bring forth your unique ideas in a nurturing and open-minded team - Flexibility to WFH, with the support office based in prime Ponsonby location - Ongoing support to your professional development **Role type: Permanent, Full-time** **Who we are**:UP...

  • Health, Safety

    4 months ago


    Auckland City, New Zealand UP Education Full time

    **Work options**: Hybrid Hybrid - office and work from home and at various Campuses - Be part of a progressive, hardworking and fun People team! - Flexibility to hybrid WFH and be based at one of our campuses when needed - Work closely with our business leaders to successfully integrate H&S into their daily operations Join a rapidly growing organisation...

  • Eap Specialist

    4 months ago


    Auckland City, New Zealand UP Education Full time

    Working in one of New Zealand’s only international colleges - Direct association and collaboration with one of our three university partners in New Zealand - Ongoing commitment to your training and professional development **About the role**: - Maternity cover, 6 months, based in Auckland. - Salary will depend on qualifications and experience. - Teaching...


  • Auckland City, New Zealand UP Education Full time

    Join a rapidly growing and well-established college with a 25-year presence - Ongoing commitment to your training and professional development - Rewarding environment that empowers international students and helps shape their future At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an...

  • Marketing Manager

    3 weeks ago


    Auckland City, New Zealand UP Education Full time

    Bring forth your unique ideas in a nurturing and open-minded team - Flexibility to WFH 3 days a week, with office based in prime Ponsonby location - Expand your expertise across various marketing domains **About the role**: The Marketing Manager role is a broad marketing role supporting the Senior Marketing and Campaigns Manager with an array of marketing...

  • Marketing Coordinator

    3 weeks ago


    Auckland City, New Zealand UP Education Full time

    Bring forth your unique ideas in a nurturing and open-minded team - Flexibility to WFH 3 days a week, with office based in prime Ponsonby location - Expand your expertise across various marketing domains **About the role**: This exciting Marketing Coordinator opportunity forms a key support layer to coordinate marketing activities to support the Senior...