Technical Support Manager

5 days ago

Auckland City, New Zealand Figured Ltd Full time

**The Opportunity**
Bring your drive, curiosity and obsession to building amazing products to continue the rapid growth of a global leader in agri-fintech. Figured is a SaaS business that’s helping drive the business of farming with over 33,000 farmers and their advisors worldwide already using the software to manage their farm’s finances. If you enjoy problem solving and working with smart, positive people, then this might just be the role for you.
*
Figured*
Figured is one of New Zealand's rising tech stars, now growing in Australia, the United States, Canada, the United Kingdom, and Ireland. We need a skilled Technical Support Manager to help us get to the next level of our growth journey.

One of the biggest causes of stress for farmers comes from not knowing their financial position, not feeling in control, and not feeling supported. Figured provides peace of mind by providing them with clarity and control, and by connecting them to their financial advisors.
**Requirements**:
**The gig**
Reporting to the Operations Manager, we are looking for a sharp, proactive and an amazing generalist to be our new Technical Support Manager. This role is responsible for supporting the Operations Manager in ensuring the continuous operation of Figured’s internal systems and commitment to security and compliance. Naturally you thrive in a fast-paced, flexible and supportive scale-up culture.
Responsibilities within the role include and are not limited to:
*
System Administration*
- Being the go-to for everything hardware and software support, from Macbooks to Zoom Rooms to the office tunes
- Making sure fellow Figgies have the right access to the systems they need and reviewing this on a regular basis, including during onboarding, role changes and off-boarding
- Champion the proper use and setup of systems within the business
- Managing our IT asset register and ordering right equipment for staff
- Enabling our RevOps function through report and dashboard preparation

**Security and Compliance Administration**
- Being the security gatekeeper, whether that be through reporting security breaches to the Operations Manager, managing regular security training, making sure all devices for staff are secure and up to date, and just being the go-to for anything security related.
- Becoming our SOC2 expert within Figured and working with our InfoSec team to implement improvements, collate evidence for audits, and maintain our controls.
- Providing ongoing support to the Operations Manager on documenting our annual penetration tests, BCP and DR tests

**To ace the role, you will need**:

- Broad experience as a systems or security administrator
- Great communication skills including written communication
- Supportive and always willing to go the extra mile with loads of initiative
- Quick learner and willing to get involved across the business
- Basic knowledge of AML
- Good eye for detail, managing spreadsheets, specs and detailed technical documents is where you thrive
- Broad experience managing internal systems, including administration of access
- Generic knowledge on infosec and experience with security audits, brownie points for SOC2 Compliance experience.
- Able to take complex concepts and processes and simplify them
- Can manage process of idea to execution
- High level of organisational intelligence

**Benefits**
**What's in it for you**
- A real purpose to what you do - How about helping the industry that feeds the world
- Growth all around - When immersing yourself into a fast-growing company, you’ll be elevating your experience to the next level. $2K per year to spend on your personal development, does not have to be tied to your role at Figured.
- Flexibility - We care more about the impact you’re making and less about where and how you work, this means you can enjoy working from home/cafe/beach and the energy and buzz of being in the market and seeing your customers and partners.
- Fun - Whether you are working fully remote or from home, you will enjoy a fun vibrant culture and plenty of social connections.
- Health - 5 extra days annual leave, subsidised southern cross health insurance (Wellbeing Two)

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