Manager Digital Assisted Channels, Data

3 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Location**: Flexible, anywhere in NZ

**Service**: Data & Digital

**Contract**: Permanent, full time
- Be part of the national transformation in health
- Opportunity to thrive in a fast-paced and dynamic environment
- Flexible working fully supported to balance your work and lifestyle

Join our Data & Digital team and be a member of our Design leadership team.
Ko wai mātou | Our Organisation
It's not very often something happens that's big; like, really big. Big to the point that it will touch the lives of every single person in the motu. That's what we're talking about here. The provision of health services in Aotearoa, and how they are delivered, is about to change in a big way.
Te Whatu Ora-Health New Zealand and Te Aka Whai Ora-Māori Health Authority will together shape the delivery of health services in Aotearoa for generations to come and will form the core of a modern and integrated service looking after the needs of all our whānau. Te Whatu Ora is ‘the weaving of wellness'. Whatu is the combining together of people, resources, organisations, thoughts and actions for the betterment and wellbeing of all. Whatu is also a direct reference to the pupil of the eye, and the vision required of the new entity and system. Join us in this mahi...
Te whiwhinga mahi | The Opportunity
This role will have responsibility for ensuring we have operational reporting and oversight of channel performance, in particular monitoring of how our assisted channels are performing. It will also have responsibility for sourcing of resources to support business services and campaigns and prioritising the delivery of additional tools and technology that provide greater efficiency and an improved user experience.
Mōu | About you
As an experienced digital leader, you will bring new ideas and best practices to the team, motivate and lead professionals, and maintain strong relationships with stakeholders. You should have strong communication and problem-solving skills and be committed to making a difference in improving the health and wellbeing of New Zealanders through equitable access to health services.

**Ngā pūkenga me ngā wheako | Skills and experience**:

- A relevant graduate and/or post-graduate qualification
- Experience in an digital leadership role with a background in ICT management including working with internal and external stakeholders
- Significant experience in platform ownership, eCommerce and managing and growing assisted-service capability
- Proven experience in creating assisted service strategies to drive adoption and engagement
- Comfortability in leading projects and cross-functional and virtual team, as well as have experience of managing development teams
- Experience working with UI and UX teams
- Passion about new technology and latest trends
- Experience in working on customer journeys to create, analyse and optimise
- Demonstrated ability to motivate and encourage teams in an environment of change, financial prudence and an increasing level of digital maturity across the organisation
- Proven relationship building skills and well-developed communication skills.
- Proven ability in managing suppliers and vendors
- Strong financial management of operational budgets
- Demonstrated intuition and the ability to balance good process with the need to make clear decisions in demanding situations such as. priority service outages
- Demonstrated ability to work under tight timeframes and manage competing priorities while remaining resilient under pressure.

Previous work experience in the Health Sector or Government and marketing experience as it relates to self-service would be desirable for success in this role.
This role requires and/or would benefit from the following
- Competency with te ao Māori, tikanga, and te reo Māori or a willingness to learn and grow.

Nau mai, uru mai | Come and join us
Te painga o te mahi tahi me matou | Benefits
This is a truly rewarding role where you will come to work each day making a difference, leading change, and creating capabilities across our health service. Te Whatu Ora supports flexible and hybrid working and offers learning and growth opportunities to staff.
Me pēhea te tuku tono | How to apply

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