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Customer Service Specialist

5 months ago

Mangere East, New Zealand Primary Connect NZ Full time

Rewarding role - Drive & Enable Supply Chain solutions
- Hybrid working opportunity, WFH & 2-3 days in the office based in Favona, Auckland
- On the job training + competitive $$ + growth opportunities galore

**Ready to make an impact?
We’re looking for a **superstar Customer Service Specialist to join our Primary Connect+ team here in Aotearoa reporting to our Operations Manager.
Primary Connect+ is a 4PL logistics solution provider that services our vendor community. We’re a team with great energy and enthusiasm who build on existing relationships with customers, carriers and our DC partners, so we can continue to expand and grow our business further.

Joining our Primary Connect+ team you’ll take accountability for delivering operational support and a customer experience that is second to none Whether it be working with our customers, carriers, our replenishment team to our DCs, you’ll be the specialist managing relationships with our stakeholders and working through problems to ensure our operation runs smoothly, efficiently and that we are consistently delivering solutions.

**About the Role | Mō te Tūranga
- Customer issue resolution - work between customers and transport providers to ensure that any exceptions are resolved in a timely manner ensuring that customers and carrier partners see that the Primary Connect+ business adds value and simplifies their transport experience
- Where reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindset, ensuring that the solutions strengthen relationships with all partners (customers, carrier partners, replenishment and DCs)
- Exception management including: claims, late pick ups, late deliveries, providing evidence of POD, ULD exception management, re-bookings, returns and any other exceptions that require interaction with vendors
- Manage a high volume of inquiries from internal and external stakeholders and record and address customer expressions of dissatisfaction and opportunities to improve
- End to end management and monitoring of internal shipping containers

**This role is Monday to Friday, 40 hours per week. Opening hours are 7am to 7pm and the team share their shifts within these times.
**About You | Mōu
To succeed in this role it will be ideal to bring 2-3 years of logistics / transport experience or customer service / customer facing within a fast-paced and busy dispatch or operations support environment.

This is a business critical role where bottlenecks or issues could slow our whole network so you’ll be an absolute go-getter, able to work at pace and to deadlines with exceptional problem solving, conflict and resolution skills. A strong communicator, you’ll be able to encourage authentic conversations, challenge constructively and work collaboratively with various stakeholders to bring about solutions.

If you’re the sort of individual who strives to always do the right thing for customers, team, our communities, and our business then we ought to connect.

**Working with Woolworths NZ | **Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.

Countdown

Cartology, Vineonline & CountdownX

Primary Connect

Wholesale Distributors Limited (Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

**Come as you are | **Nau mai, whakatau mai
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, let’s work together | **Me mahi tahi tatou