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Up Education
3 weeks ago
**Who are we**:
UP Education is passionate about building a learner and customer focused organisation to guide and support the New Zealand construction industry to upskill its workforce for the future.
Up Education, the largest private tertiary training provider in New Zealand, 26,000 students educated every year, 50 campuses, 19 cities across New Zealand and Australia with 27 years of academic experience and a highly experienced Management & Governance team.
We are an organisation that is guided by Te Tiriti o Waitangi in delivering services that meet the needs of Māori learners and their whānau, Pasifika, and wāhine. We embrace diversity as part of our need for a culturally competent and confident workforce. We support the well-being and safety of our people, and we will provide the tools you need to make a difference.
**The role’s key responsibilities**:
- Designing the structure of technology systems
- Ensure that systems satisfy quality standards and procedures
- Plan and design the structure of technology systems, and discuss these with the stakeholders
- Communicate system requirements to software designers and developers; explain system structure to them and provide assistance throughout the process
- Conduct Ticket trend analysis and provide recommendations for Improvement
- Develop and mentor the Technical Services Team
- Undertake projects as agreed on the roadmap and adhoc enhancements requests
- Provide remote and/or onsite End User Compute support as an escalation point
- Work with campus teams to develop innovative plans for student labs and BYOD
**Who are you**:
- Relevant IT qualification at Level 7
- Azure Fundamentals and Admin Certifications
- Systems and Networking administration related Certification
- Exposure to ITIL service framework
- Experience in the following:
- M365 Suite (Exchange, Intune, Defender, Power Automate)
- Azure (VM, App Services)
- Query Sentinel Logs
- Network Administration (SD-WAN, Radius Wi-Fi, Firewall, IPSec)
- Server Administration (Windows, Linux)
- Virtualization Administration (VMWare)
- PowerShell scripting
- VOIP (3CX)
- Automation
- Solid technical knowledge in Support Service and End User Compute
- Demonstrated experience in planning and delivering IT projects
- Previous people leadership experience
**_ We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment._
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