Ra Customer Service Representative
5 hours ago
Description
We are currently looking for a Full-Time Customer Service Representative for our Returns & Warranty (RA) team in our Head Office This is a satisfying career role for fresh graduates who are customer focused and tech savvy.
Tasks and Responsibilities:
- Process the return of faulty/non-faulty goods from all customers.
- Liaising with suppliers and ensuring efficiency and correct procedures are followed.
- Return of all faulty items to Vendors to get them repaired, replaced or credited, ensuring that turnaround times meet customer expectations and company standards.
- Make decisions as to whether to repair or credit a product, or whether to reject the warranty claim and inform the customer of decisions within 24 hours of their request.
- Manage any necessary follow-up actions required to facilitate a timely response.
**Requirements**:
- Excellent in computer hardware and software knowledge.
- Previous experience in administrator & customer service related roles is preferable.
- Fluent English communication skill in both verbal and writing.
- Great communicator who listen and understand customers’ requirements, as well as talk things through in a clear and concise manner.
- Details oriented and a reliable team player.
- Be a people person - friendly, upbeat, and enthusiastic, and a great team player.
- OT works may be required.
Work Type
Full Time
Start Date
ASAP
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