Restaurant Manager

4 months ago


Auckland City, New Zealand Pista House Nz Limited Full time

Job description:
**Operations Management**
- Oversee all front-of-house operations
- Ensure compliance with health and safety standards
- Monitor inventory level and collaborate with the kitchen team to maintain optimal stock level
- Develop and implement standard operating procedures to ensure a smooth and consistent operations

**Staff Management**
- Recruit, train and supervise all staff to deliver expectional customer service and maintain quality at all times
- Schedule shifts and manage payroll
- Conduct performance evaluation and provide coaching for improvement
- Create and maintain a positive work environment to forster teamwork and personal development of each team member.

**Customer Relationship Management**
- Handle customer inquiries including complaints and resolve any issue
- Monitor customer satisfaction and implement strategoes to enhance the dining experience

**Compliance and Administration**
- Ensure compliance with licensing regulations and health codes
- Handle administrative tasks such as scheduling, keeping records and reporting

**Marketing and Financial Management**
- Monitor sales and revenue target
- Control operational costs and optimize profitability including to advise menu development
- Create and implement marketing strategies to attract new customers and retain current customers

Skills and Qualifications:

- Proven experience as Restaurant Manager or similar role
- Minimum Bachelor’s degree (Preferrable in Business-related major)
- Knowledge of Food and Beverage industry
- Ability to work in fast-paced environment and quick to make calculated decision in urgent situations
- Working conditions:

- Flexible hours, including evenings, weekends and holidays
- Responsible to ensure adequate staff number during the business hour, including to find replacement or to cover for a staff member, in case of call in sick.


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