Service & Sales Specialist
2 months ago
Join Our Team at Coca-Cola Europacific Partners
At Coca-Cola Europacific Partners (CCEP), you’re not just an employee; you are part of a vibrant community dedicated to bringing our iconic beverages and brands to life. If you’re ready to help create moments of happiness every day, we want to hear from you
**Key Responsibilities**:
- Customer Engagement: Achieve service level objectives by managing your availability and ensuring prompt responses to customer inquiries.
- Issue Resolution: Address customer queries efficiently, ensuring timely resolutions in line with our service agreements.
- Feedback Promotion: Encourage participation in post-call surveys to gather insights and improve customer experience.
- Sales Support: Understand customer needs and provide tailored product solutions to enhance their experience.
- Accurate Data Management: Maintain meticulous records and ensure all interactions are logged accurately.
- Safety Commitment: Contribute to a safe workplace by adhering to health and safety practices.
**What we’re Looking For**:
- Minimum of 2 years in customer service or retail, with a strong focus on customer satisfaction.
- Effective time management.
- Attention to detail and strong problem-solving abilities.
- Excellent communication skills and relationship-building aptitude.
- Self-motivated and able to work independently and as part of a team.
**In return for your commitment, we offer**:
- Competitive salary and benefits package.
- Opportunities for growth and advancement.
- A supportive and inclusive work culture.
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. We’re a dedicated team of 33,200 people, serving 2 million customers in 29 countries. We make, sell and distribute the world’s most loved drinks brands - including Coca-Cola®, Fanta®, Sprite®, and Monster®. We want a workforce that is as diverse as our products - with a culture that fosters belonging and inclusivity. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognise we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.
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