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Shareholder Services Lead

4 months ago

Hamilton, New Zealand Fonterra Full time

**General Information**:

- Date Published- 18-Aug-2023- Advertising Ends- 01-Sep-2023- Country- New Zealand- Location- Hamilton & North Waikato- Role Type- Accounting & Commercial- Work Type- Permanent- ID#- 5600**Position Description**:
**About the Opportunity**

Fonterra’s Shares and Payments is ever evolving, and our Co-operatives recently introduced ‘Flexible Shareholding’ structure opens new challenges in a dynamic environment.

This newly create role is to ensure that we have a key focus on our Farmer owners, delivering to them shareholding services, options & solutions and meeting the requirements of Co-Operative constitution & legal environment.

It will be an exciting, varied role as you’ll be in the ‘engine room’ of the Co-operative, with interaction with a wide variety of stakeholders.

We are looking for an individual who demonstrates a commitment to excellence in customer experience, driving positive change, and continuous improvement, which is central to our team culture. You will be responsible for the critical functions of the Co-operatives Share Compliance requirements, supporting trading events & time-critical reporting.

Key Responsibilities:

- Manage Share Compliance processes, ensuring all necessary banking, reporting and reconciliation requirements are met in a timely and accurate manner
- Supporting Co-operative shareholder voting events
- Producing Shareholder statements & contributing to communications to our farmer
- Identify opportunities for process improvements in both share compliance and supplier payments, and drive initiatives to streamline operations and enhance efficiency
- Implement best practices to minimise risks related to share compliance and supplier payments, ensuring compliance with relevant regulations and internal policies
- Collaborate with the Supplier Payments Team Lead during payment runs, ensuring compliance with control requirements for a smooth payment process
- Ensure strict adherence to company policies, industry standards, and legal requirements in share compliance

**About you**

You will have the opportunity to make a significant impact on our financial operations and contribute to the success and growth of the organisation. Ideally you will bring:

- Strong analytical and problem-solving skills with a keen eye for detail
- Excellent communication and interpersonal skills to work effectively with cross-functional teams
- In-depth understanding of financial control requirements in financial service operations
- Ability to identify areas for process improvement and drive positive change
- Knowledge of relevant industry regulations and best practices
- Experience working in an environment reliant on ERPs (eg SAP, Salesforce or other CRM)
- Experience in share registry or payment operations would be ideal

**About Farm Source**

Farm Source is the face and place of Fonterra with our shareholders and local communities across rural New Zealand. We have the people, products, expertise, and tools to help our farmers stay one step ahead for a sustainable farming future.

We are like a coach and trusted advisor for our farmers for all things Co-op, Environment, Animal, Milk and People & Communities. We are locals caring for our farming future.

We offer competitive salary packages and a comprehensive range of discounts and benefits. We’re confident that no matter where you join our Co-op or what stage of life you’re in, we’ve got something to suit.