Front Office Manager

1 day ago

Wellington City, New Zealand Novotel Wellington Full time

Situated in the heart of the Wellington CBD, with 139 bedrooms, 70 seat restaurant and boardroom, Novotel Wellington is looking for a natural leader with a passion for exceptional customer service.

If this sounds like you, then read on as we may have the perfect opportunity for you

**Front Office Manager**

This position reports directly to the General Manager. You will thrive in a busy environment and enjoy supporting and developing a team.

**KEY RESPONSIBILITIES**
- Mentor and train the team to deliver the highest quality of guest service throughout all moments of the guest experience.
- Manage all guest loyalty, feedback and recognition programs with the support of the General Manager.
- Balance of operational tasks and key administration tasks-including reporting, invoice approvals, rostering, implementation of policies and procedures, recruitment and performance reviews.
- Close liaison with the Revenue and Reservations teams to ensure consistent communication, and accurate guest booking information.

**SPECIFIC REQUIREMENTS**
- Have previous experience in a similar role and capacity
- Must hold a FULL New Zealand driver’s license
- Strong Opera knowledge
- Have a personable and enthusiastic nature, with the ability to instill this culture within the team
- Immaculate personal presentation and high level of communication -both verbal & written
- Be computer savvy -particularly with Excel and Microsoft Outlook
- Have strong leadership and coaching skills, with the ability to develop your team.
- NZ citizen, permanent resident or hold a current and valid work visa/permit.

**WHATS IN IT FOR YOU?**
- Recognising service; annual free one night accommodation, dinner and breakfast at your hotel
- Offering Staff parking, daily staff meals and uniform dry cleaning
- Offering discounted food and beverage, spa treatments and hotel stays within Accor
- Cultivating a strong environment, social and governance value proposition. We provide opportunities to give back to charities and associations
- Providing pathways for career advancement within the Accor network worldwide
- Adopting the ‘Work your Way’ programme. Make your perfect work-life balance a reality or work across Accor Hotels to maximise earnings
- Celebrating you and your achievements. We love to celebrate achievements and personal milestones
- Heartist Referral Policy - Refer a friend and receive $300 on placement and an additional $300 after 3 months

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Monday to Friday
- Morning shift
- Shift work
- Weekend availability

Application Question(s):

- What's your expected annual base salary?
- Are you eligible to work in New Zealand?
- How much notice are you required to give your current employer?
- How many years of people management experience do you have?

Licence/Certification:

- Full NZ Drivers Licence (required)
- GM Certificate or able to obtain (required)

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