Outbound Customer Service Representative
8 hours ago
**_“About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.”_**
Stats NZ (Tatauranga Aotearoa) is New Zealand’s official data agency. They are a government organisation, whose purpose is to collect information from the people and organisations of New Zealand, through censuses and surveys. They use this information to publish essential insights and data.
**We are looking for Work from Home, Representatives to join the contact centre team on a short-term basis, to conduct outbound phone-based work and assist with a critical survey, collecting essential data from the New Zealand public.**
**Start date**: 28th March - 29th April (5 week assignment)
**Hours**:Shift work Sunday - Thursday
- Mon-Thurs hours (12pm - 8pm) or (1pm -9pm)
- Sunday (10am - 6pm)
**Mō te tūnga | The role**
- Assist Stats NZ in conducting a critical outreach survey, to gather data from the New Zealand population
- Outbound calling to New Zealanders, following a scripted process to gather the relevant information
- Recording information accurately in the database with high attention to detail
- Proactively building rapport with people over the phone and explaining the benefits to New Zealand if they do participate in the survey, to gain as much traction as possible
**Mōu | About you**
- You have excellent customer service skills and a strong phone manner
- You excel in a high volume, fast paced customer service environments
- You have the ability to deal with difficult or frustrated customers, and help to turn their day around
- You have a strong eye for detail, and can accurately record information
- You are tech savvy and able to juggle multiple systems at once
**Ngā hua ka riro ki a koe | What’s in it for you?**
- Work for a well-known reputable government organisation - great for the CV
- Opportunity to develop and build on your skillset
- Flexible by default, enjoy a work from home set up and balance life and work commitments
- Exciting and meaningful work that makes a difference to Aotearoa
**Me pēhea te tuku tono | How to apply
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