Customer Service Representative
3 days ago
At D
**B Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are
**Here to move.**
We are seeking a
**Customer Service Representative** to join our friendly
**Auckland** team.
This role is responsible for contributing to the growth and development of Schenker’s relationship and profitability with the business client base.
**Key Responsibilities Include**:
- Understanding the needs and requirements of the assigned client base, and ensuring performance and service deliverables are aligned to these contracts/agreements
- Ensuring that accurate and timely communications are maintained between customers (both internal and external) with regards to the logistics operation
- Ensuring that inbound shipments and outbound orders are processed and delivered in a timely manner
- Ensuring that the total Logistics Department despatch and inventory reporting for internal and external customers is completed and communicated in a timely and professional manner
- Providing administrative support to the Logistics Management as and when required
- Ensuring all expected orders are completed as per the SLA’s and communicate a plan to ensure a 100% accuracy rate is achieved
- Proactively identify opportunities for a possible increase in revenue, or cost minimisation providing any relevant feedback to the Department Manager
**Key Competencies and Skills Required**:
- 3PL / Supply Chain experience;
- Customer Services experience;
- Sound knowledge of RF scanning and WMS system;
- Moderate level of computer literate (including Excel);
- Demonstrates high levels of accuracy and attention to detail;
- Ability to work proactively;
- Ability to identify and solve problems.
**Benefits**:
- We’re strong believers in continual training and development for our people. After all, your success is our success.
- Being part of DB Schenker gives you advantages with complimentary Life Insurance Cover and Discounted Health Cover (limitations apply)
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