Customer Service Representative

4 months ago

Auckland City, New Zealand Stryker Full time

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

As a **Customer Service Representative at Stryker,** you will provide an outstanding service to all internal and external customers, acting as the first point for all outbound customer service functions. **This role is a full time permanent position with the flexibility to work from home as well as the office in Auckland, NZ.**

In this role, you will act as the first point of contact for all customer queries. Processing customer orders, collaborate with our other customer service divisions to ensure customer invoices and bookings are actioned & liase with all internal departments.

**Who We Want**:

- ** Strong Problem-Solving Skills**: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
- ** Excellent Communication Skills**: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
- ** Customer-Focused Mindset**: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
- ** Team Player Mentality**: Collaborative approach to working with teammates and other departments to achieve common goals.
- ** Adaptability**: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
- ** Continuous Learning Mindset**: Eagerness to learn & stay updated in an ever-evolving environment.

**What You Will Need**:

- Excellent customer service skills and a desire to help others
- Prior experience in hospitality, customer service, tourism or a service oriented role
- Proven experience exceeding customer expectations and working within a team environment
- Highly developed communication skills and experience working with a diverse range of internal and external customers and clients
- A positive attitude

**Culture and Benefits**:
At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

**Some of our benefits include**:

- Flexible working arrangements
- Ongoing training and opportunities for career progression
- Paid Parental leave schemes
- Volunteer Day
- Engagement Day
- Onsite gym available in most offices
- Being part of one of the world’s largest and most recognizable brands.
- Excellent supportive team culture - we have fun whilst we work
- A Leader who will support & guide you throughout your career
- Access to employee benefits including health care, financial wellbeing & insurance
- Access to our career and self-development program from day one
- Work with likeminded individuals who are motivated by exceeding targets and improving patient outcomes

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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