Team Leader
4 weeks ago
Nau mai, haere mai ki Te Whatu Ora ' Capital, Coast & Hutt Valley District
**Location**: Capital Coast
**Service**: Emergency Department Patient Administration Service
**Contract**: Permanent, full-time
**Salary**: $73,695 to $86,700
Kōrero mō te tūranga ' About the role
The Patient Administration Service (PAS) is a group of five services which work together to support the patient journey from referral, to a District treatment provider, right through to discharge. PAS goals are to provide high quality, efficient and effective administration support to enable clinical staff to concentrate on patient care.
Emergency Department is responsible for pre-triaging, registering, admitting and discharging all walk in patients and ambulatory patients in reception and the Clinical Treatment Area (CTA) all within real time in accordance with the District's KPI's.
The purpose of this role is to lead the team and ensure that administrative staff provide a customer focused, efficient service to patients and clinical teams. You will ensure policies and procedures are kept up to date and in line with the changes within Health NZ. This role will also require you to educate and lead the team in the importance of data collection, accuracy of patient information, privacy standards and compliance of Health NZ.
Mō tō mātou rōpū ' About our team
Our team is diverse and dedicated, working within 24/7 rostering and rotating shifts and priding themselves within the core values of Capital Coast and Hutt Valley. Our team deals with a range of different people, for which they have excellent customer focus and empathy skills.
Moū ' About you
We are looking for a dynamic leader whom has the ability to take ownership, accountability and responsibility for the role. As our team leader, you will have a proactive and professional approach with excellent problem-solving and customer service skills. Alongside this you will have knowledge of computer packages, be able to work well within a team, and achieve the desired results and goals within our Emergency Department PAS. Other skills and experience we are looking for Include:
- Previous experience in staff management and leading a team
- Excellent presentation skills
- Knowledge of Privacy Act, and other legislation governing collection of patient informationPrevious experience in the health industry is desirable
E pā ana ki a tatou ' About us
Capital, Coast & Hutt Valley District are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
**To find out more about us click on the following links**:
Capital
and Coast
Hutt
Valley
Mental
Health, Addiction and Intellectual Disability Service
Me pēhea te tuku tono - How to apply
Ma tini, ma mano, ka rapa te whai
By joining together we will succeed
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