Digital Trust Ambassador Partner

5 days ago

Auckland, Auckland, New Zealand Spark New Zealand Limited Full time

Corporate Communications, Data Analytics, Governance & Security, Legal & Regulatory

Job Level: Experienced

Employment Type: Fixed term full-time

Close Date: 15-Jan-2025

Ref #: 58489

Description & Requirements

Spark NZ

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.

We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day. We operate using Agile ways of working to allow us to meet the fast-changing needs of our customers.

About the Role:

Spark is looking for a dynamic, seasoned data privacy expert to fill a 12-month parental leave cover, starting February 2025. This role is part of our Digital Trust team within the Legal Centre of Excellence, reporting into the Lead Digital Trust Partner. You'll leverage a deep understanding of Spark's privacy obligations and our Leadership endorsed Privacy Values across a broad spectrum of business initiatives, helping our people, processes, and technologies operate in ways that are ethically and legally sound.

This is a great opportunity to challenge and extend your skills in a company that's at the forefront of data innovation. If you're ready to play a crucial role in shaping privacy practices that protect our customers, enhance trust, and grow our business, we'd love to hear from you

Day to day you will be involved in:

  1. Equipping Spark people: Providing frameworks, tools, and training to support Spark people to follow our Privacy Policy and Privacy Values.
  2. Facilitating the Spark Privacy Ambassador programme: Supporting Privacy Ambassadors with assessments that carry more nuanced privacy risks, managing ambassador recruitment, and providing ongoing coaching and mentorship.
  3. Privacy assessments: Assessing new suppliers and data use-cases for privacy impacts and advising appropriate mitigations and advice that enhances customer journeys and experiences.
  4. Complex privacy and Digital Trust issues: Advising on complex privacy issues, including complaints and personal information requests, and developing guidance and templates for Spark teams.
  5. Privacy incident management: Investigating privacy incidents and data breaches, assessing applicable privacy obligations.
  6. Strategic communication: Crafting privacy communications for customers and external stakeholders.
  7. Data analysis and reporting: Producing privacy reports by analyzing data and translating it into visually attractive graphs and summaries.

What experience you'll bring:

  1. Privacy expertise: Familiarity with the New Zealand Privacy Act 2020, including the Telecommunications Information Privacy Code and the Credit Reporting Privacy Code.
  2. Proven Experience: Previous experience in a similar role, demonstrating your ability to handle complex issues.
  3. Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly and effectively.
  4. Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
  5. Stakeholder management: Ability to work with a wide range of stakeholders, delivering clear advice and managing challenging conversations when needed.
  6. Analytical and pragmatic: Ability to be analytical and thorough, while remaining big picture-focused and pragmatic.
  7. Adaptable: Comfortable working with changing environments and priorities.

Why Choose Us:

Diversity and Inclusion: At Spark, we are constantly looking for ways to build a more inclusive culture. Our vision is for diversity and inclusion to be "how things are done at Spark", embedded into our day-to-day activities, standards, and business practices.

Sustainability: We are dedicated to supporting Aotearoa New Zealand's recovery and economic transformation, committed to making a positive contribution to digital equity.

Our people matter: As a valued employee of Spark, we provide a range of leading benefits including:

  1. Wellbeing: Comprehensive medical insurance, life and income protection.
  2. Hybrid ways of working: Most teams at Spark work in the office for 4 days a week, with 1 flexible day.
  3. Leave: In addition to four weeks annual leave, we offer purchased leave, enhanced parental leave support, and study leave.
  4. Spark Credit: Permanent employees receive $120 monthly Spark credit for our products.
  5. Spark Share scheme: We periodically offer the opportunity to buy into our share scheme.
  6. Career development: Access to an internal marketplace that connects employees with experiential, on-the-job learning.

Due to the nature and urgency of this role, we are only considering applicants based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).

To download the position description, please sign in with your account.

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