Cloud Communications Strategy Director

4 days ago

Auckland, Auckland, New Zealand Digital Island Full time

About Digital Island

Digital Island is a pioneering Cloud Communications and Contact Centre specialist, delivering innovative services to businesses across New Zealand.

We're committed to building on our 20-year reputation for professionalism, performance, value, and exceptional client service. With access to cutting-edge Cloud portfolios, a robust Services proposition, and an awesome team to collaborate with, we're uniquely positioned in the ICT sector in NZ.

Our Culture At Digital Island, we prioritize creating a diverse and inclusive culture that values health, wellness, and employee satisfaction. We empower our team to excel and foster a growth mindset.

Be part of an organization with a clear purpose that you can believe in and understand the importance of growing your people to achieve success. We hold tight to our values and work diligently to deliver excellent results for our clients while also making time to have fun along the way.

About the Role:

Digital Island has ambitious growth targets, and this role plays a pivotal part in the vision, leadership, and execution of the company's Sales & Retention strategy to ensure we achieve our financial goals.

The position of Cloud Communications Strategy Director is an integral part of our Executive Leadership Team and serves as a trusted advisor and partner to senior leaders across the business.

This individual will cultivate a high-performance environment and possess a strong ability to influence at all levels. They will be a 'Cloud' enthusiast who can effectively create a compelling narrative that drives extensive Services, Technology, and Consumption-based revenues for our clients.

We're looking to expand further into Enterprise-sized clients, and our Sales leader needs to develop the right structure, tools, and strategy to continue achieving success in this segment.

Key Accountabilities:

  • Sales Strategy Development: Develop and execute a comprehensive multi-channel sales, multi-segment strategy, aligning with overall business objectives and market dynamics.
  • Revenue Growth: Drive revenue growth by setting ambitious sales targets, forecasting accurately, and implementing strategies to meet or exceed targets.
  • Sales Team Leadership: Lead, motivate, and develop a high-performing sales team, including hiring, training, coaching, and performance management.
  • Customer Success Management: Oversee key account management activities, nurturing relationships with strategic clients, and ensuring customer satisfaction and retention.
  • New Business Development: Identify and pursue new business opportunities, including strategic partnerships, customer acquisitions, and market expansion initiatives.
  • Partner Channel Development: Develop and execute a strategic plan to grow and expand the partner channel for the cloud communications business.
  • Identify and onboard strategic partners, resellers, system integrators, and consultants to extend market reach and increase sales opportunities.
  • Sales Process Optimization: Continuously improve sales processes, methodologies, and tools to increase sales efficiency and effectiveness throughout the customer journey.
  • Sales Performance Analytics: Monitor and analyze sales performance metrics, pipeline health, and conversion rates to identify trends, gaps, and areas for improvement.
  • Pricing and Contract Negotiation: Collaborate with cross-functional teams to develop competitive pricing models, negotiate contracts, and ensure favorable terms and conditions for the business.
  • Collaboration and Alignment: Work closely with internal stakeholders, including marketing, product management, and operations, to ensure alignment and collaboration on go-to-market strategies, product positioning, and customer success.

Requirements

  • Proven commercial experience in the New Zealand ICT industry in a Sales and Channel development role.
  • A high level of commercial acumen, professionalism, and a customer experience focus.
  • Strong and confident presentation skills.
  • A natural relationship builder at all levels.
  • Passionate, driven, and hungry for success, you'll be someone who thrives in a dynamic, fast-paced, and agile environment that truly places the client at the heart of our business.

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