Supply Chain Specialist

1 week ago

Hamilton, Waikato, New Zealand Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.

Job Summary

Join Our Team as a Customer Service Representative

We're seeking a dynamic Customer Service Representative who is passionate about delivering exceptional customer service and finding innovative solutions to join our team. In this role, you'll manage front office activities related to order management, design handling, supply and demand, and logistics.

Your mission will be to drive customer satisfaction and enhance the overall customer experience.

This position is based in Hamilton, New Zealand.

What you will do
  • Provide outstanding customer care and after-sales services.
  • Be an active and collaborative member of the accounts team.
  • Evaluate, analyze, and optimize customer-relevant supply chain KPIs monthly.
  • Present your findings at quarterly customer meetings.
  • Contribute to the monthly rolling forecast and enhance its accuracy.
  • Identify opportunities to improve the supply chain service level for packaging and materials.
  • Monitor and improve finished goods inventory.
  • Promote digitalization and self-service tools for customers.
  • Undertake special tasks and independent projects, focusing on key figures.
  • Drive continuous improvement through common agenda projects and account initiatives.
We believe you have

Succeed in This Role, You Need to Be:

  • Ambitious and driven, delivering results at a high pace.
  • Naturally structured, with a knack for both long-term and short-term planning.
  • Service-minded, motivated by finding the best solutions for our customers.
  • Proactive and flexible, anticipating and adapting to changes.
  • Accountable, a genuine team player, and an excellent communicator.

If you're ready to make an impact and grow with us, apply now and become a key player in driving our customer service excellence

You must have full working rights for New Zealand to be eligible for this position.


We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on 15 July 2024

If you have any questions about your application, please contact Rachel Fulton.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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