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Customer Service Representative

4 months ago

Auckland, Auckland, New Zealand Warehouse Group Full time
Company Description

We are a New Zealand owned company, the number one retailer and market leader for technology and appliances throughout the country. As part of The Warehouse Group, you are not just part of the Noel Leeming brand but part of the largest general merchandise retailer in NZ with over $3 billion in sales, and employing over 12,000 people across The Warehouse, Warehouse Stationery, Noel Leeming, and We have 200+ retail stores and a network of distribution and fulfilment centres throughout New Zealand.

At Noel Leeming, we live and breathe a fast and innovative culture. Delivering the best in technology and appliances starts with service – and our Passionate Experts are key to our success. The end-to-end service we offer means customers can rely on us to ensure they walk out with the right product for them through live demonstrations, offering support and advice, and delivering and installing purchases.

Job Description

What you will be doing?

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in-store. Yes, we offer awesome products, but we know our customers purchase from us because we also offer them expert service.

In this role, you will deal with all customer inquiries including hire purchase contracts, sales inquiries, credit applications, cash sales, handling our returns process, and helping your fellow team members. You will also take responsibility for and proactively resolve customer issues as they arise, and you will do all you can to meet customers' expectations.

Who we are looking for?

To succeed in this role, we are looking for someone who knows what good customer service is and how to deliver it. You will have an excellent phone manner with written and verbal skills to match, the ability to quickly learn computer systems and have a love for all things tech Keeping calm in all situations is key and you can always find the right words to soothe the spikiest of customers.

Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers.

We are also seeking individuals who can live our values...

  • Do you "own it"? – Our team members walk the talk and make things happen.
  • Do you strive to "do good"? – We are one team, standing up for our people, our planet, and our communities.
  • Do you "think customer"? – We put the customer first in everything we do.

Hours of work are:

  • Sunday to Wednesday: 8.30am - 5.30pm
  • Thursday: 12.00pm - 9.00pm
Qualifications

Ideally, you will have:

  • Proven experience in retail, hospitality, or a customer-facing role
  • Excellent Communication Skills
  • A positive, can-do attitude
  • The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time
  • A passion for helping others and your team
  • Experience using a point of sales system is beneficial
  • An interest in tech
Additional Information

What can Noel Leeming offer you?

  • Team Card:Awesome Warehouse Group discount card for all our brands
  • Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
  • Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
  • Counseling: Through Benestar, you can access free confidential counseling and advice.
  • Career Progression: an excellent steeping stone into other internal opportunities.
  • Plus loads more