Customer Support Specialist

2 months ago

Auckland, Auckland, New Zealand IDEXX Full time

Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you

This role will be part of our highly successful and growing Auckland Support Team to help us keep up with our growing ezyVet software customer base. You'll support our global users on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimise their clinics business.


We're looking for driven individuals who have a problem solving mindset and have a knack for helping others. No two days are the same We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game. Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers.

Within IDEXX, ezyVet is a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and part of IDEXX's Veterinary offerings.
Pets and tech, it's a winning combo

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

A bit more about the role, you will:

  • Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
  • Efficiently problem solve and manage tickets until resolution
  • Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers
  • Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
  • You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert.

So what are we looking for?

  • Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world
  • Passion, empathy and resilience
  • Can-do attitude and willingness to be in the driver's seat of your career
  • A passion for the tech or the veterinary industry
  • Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general
  • Ability to form part of our Support roster that will include weekends every 4-5 weeks
  • Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable
  • A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology.

More importantly, what you can expect from us?

  • Join a team with a diverse range of skills who support each other to achieve outcomes and have fun along the way (Good banter is a must As well as a like of dogs, we have a few dogs on our team too)
  • The latest technology including a laptop that is yours to use freely
  • Open style office space with plenty of room for you to grow
  • Catered lunches on Tuesday plus food truck Fridays
  • Free onsite gym
  • Career pathways that will take you places if you are willing and able

Why IDEXX?
We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

ezyVetjobs

#LI-JS1

  • Customer Care Specialist

    2 months ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionHere at Noel Leeming, services are our key differentiator that sets us apart from the competition. Our services range and offering ensures our customers purchases are delivered, installed, set up and secure in the space they need it, when they want it.We are passionate about ensuring our customers have a great experience with our brand and...

  • Customer Care Specialist NLG

    3 months ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Noel Leeming Customer Care Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it)...

  • Sea Logistics Customer Care Specialist

    2 weeks ago

    Auckland, Auckland, New Zealand Kuehne Nagel Full time

    Kuehne+Nagel's Sea Logistics Customer Care Team is evolving, and we have an awesome opportunity for you to join the team This role sets itself apart from other Customer Care roles within the industry. Your Role As a Customer Care Specialist, you will play a vital role in ensuring our customers receive the highest level of support while also driving...

  • Category Specialist

    7 days ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Category Specialist - Merchandise Team We're seeking dynamic and self-motivated individuals to join our Merchandise Team as Category Specialists. As part of our team, you'll play a crucial role in supporting the day-to-day operational admin, supplier relationships, and buying assistance to our Buyers across various categories. About The Warehouse Group The...

  • Compute Sales Specialist

    7 days ago

    Auckland, Auckland, New Zealand HPE Full time

    Compute Sales Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office. About Us Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Digital Campaign Specialist

    7 days ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Digital Campaign Specialist The Warehouse Group We're a leading retail company in New Zealand, operating some of the country's most beloved brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. Our mission is to deliver exceptional customer experiences and stay ahead of the competition. About Market Media Market Media is our Retail...

  • Compute Sales Specialist

    2 months ago

    Auckland, Auckland, New Zealand HPE Full time

    Compute Sales Specialist This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Clinical Applications Specialist

    4 weeks ago

    Auckland, Auckland, New Zealand Philips Full time

    Job TitleClinical Applications Specialist - DXR NZJob DescriptionPhilips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.Your rolePhilips challenges you to...

  • Digital Campaign Specialist

    1 month ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...

  • Supply Chain Specialist

    7 days ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Supply Chain Specialist – Supply Planning We're seeking a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise to play a pivotal role in revolutionising our stock flow processes. About The Warehouse Group The Warehouse Group is a leading retailer in New Zealand, operating across The Warehouse, Warehouse...

  • Supply Chain Specialist

    1 hour ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Supply Chain Specialist – Supply PlanningWe're seeking a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise to play a pivotal role in revolutionising our stock flow processes.About The Warehouse GroupThe Warehouse Group is a leading retailer in New Zealand, operating across The Warehouse, Warehouse...

  • Category Specialist

    3 weeks ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionAre you a recent graduate, with great admin / organisational skills, with a passion for retail and looking for an opportunity to kickstart your career? Or perhaps you have great store experience, a real understanding of products and want to learn and support the behind-the-scenes of how our products land in store?The Warehouse Group (TWG)...

  • Creative Design Specialist

    1 month ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders. We have recently embraced a brand-led model, ensuring we...

  • Supply Chain Specialist

    3 weeks ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionAre you ready to be an integral part of driving success in a fast-paced environment? We're looking for a dynamic Supply Chain Specialist who can champion supplier relationships.The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest...

  • Specialist, Selling

    7 days ago

    Auckland, Auckland, New Zealand NIKE, Inc. Full time

    Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...

  • Supply Chain Specialist

    7 days ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionAre you a dynamic professional with a blend of strong commercial acumen, supply planning, and logistics expertise? We're looking for a Supply Chain Specialist – Supply Planning to play a pivotal role in revolutionising our stock flow processes in a brand-new team within our company.The Warehouse Group (TWG) has become a Kiwi household...

  • Insurer and Consumer Specialist

    2 months ago

    Auckland, Auckland, New Zealand Marsh Full time

    Mercer Marsh Benefits is seeking candidates for the following position based in the Auckland office:Insurer and Consumer SpecialistWhat can you expect?You will support the achievement of high levels of client satisfaction through effective administrative support to Brokers, Risk Advisors, Senior Risk Advisors and Principals within Mercer Marsh Benefits.What...

  • Customer Advocate

    2 months ago

    Auckland, Auckland, New Zealand Kinetic Recruitment Full time

    Customer/Administrator (East Tamaki)BENEFITS Autonomy + ResponsibilityNO OVERSEAS BASED APPLICANTS pleaseOur client Our client is a very successful business established almost a 100 yearsA family business operating in East Tamaki and the South Island with close links to the USA large East Tamaki Showroom stocks a wide range of industrial supplies and...

  • Sales Support 2IC

    3 weeks ago

    Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of...